This is the worst customer service I have ever had to deal with. Once I had first scheduled the initial appointment, I had told the rep.
that it was purely cosmetic repairs and even gave her the part number that I needed. They said they would have to send out a tech and charge me an $80.00 diagnosis fee anyway. Once the technician got there and checked the appliance, all of 5 minutes, he confirmed that was the part I need and he did not carry it on the truck, so it would have to be ordered. I gave him my CC number to pay for this rediculous fee and he said my card I was missing a number and starting getting hateful and very uncooperative.
I work in customer service and this was the worst I had ever witnessed. Once finished with the tech, I used the exact same card to order the part I need off of your website, with no problems. Yet the tech immediately and insistantly repeated that I had done something wrong.
I called back to schedule the repairs, which was met by another rude rep, once I had relayed my concerns of the technician. Needless to say, I will never buy another GE product and will warn everyone I meet and post as many entries online, so that no one else will have to go through this same situation.