Not resolved
1 comment

Update by user Nov 23, 2013

After posting the complaints, GE decided to send me a new brine tank, I.e.The cheap plastic tank that holds the salt.

The plumbers all thought that was worthless to me and cost GE almost nothing.

Only remaining choice is to throw it out, write off the $750, and buy a new one.Not from GE.

Original review posted by user Oct 24, 2013

Bought a new Water Softner, a GE model GXSF40H...

Installed it, and, it "works". I.e., it does soften the water, and regenerates correctly, and the resin tank doesn't leak... but, THE WATER IS UN-USEABLE....

The water tastes terrible and smells when heated. The various plumbers that have come to help all say they are stumped. The GE suggested plumber thinks it must be a flaw in the curing of the tank..

After more than a year of trying everything...sanitizing, emptying, cleaning, sanitizing again, etc, etc... and several (expensive) service calls...

GE says "it must be the water" (we are on city water in a condo, no others have a problem)

GE says "they can't think of anything else..."

GE says..."Tough Luck.... Buy a new one."

in fact, they suggested we throw out the new one that cost us $750 to buy and have unsuccessfully serviced several times (now one year old but not much used)

They even suggested we buy a new "GE" one.

Right. No Help whatsoever.

Monetary Loss: $750.

Had an Experience with Ge Appliances?

Write a review

Comments

Terms of Service
Post Comment
Cancel
GE_Appliances
#734600

Hello, I am so sorry to hear about your experience with your GE water softener. If you'd like us to review your situation, please send your details and contact information to eResponse@ge.com. Thanks, Donna with GE

You May Also Like

Ge Appliances - GE Profile Refrigerator - Switch, Light WR23X10429 NLM Ge Appliances "GE Profile Refrigerator Purchased 6/18/2009 Model: PDS22SISDRSS Switch, Light WR23X10429 Shows up NLM. GE told me there was no other part that would fit and I should look on..." Read more Ge Appliances - Broken spider on my washer Ge Appliances "We bought a set of GE washer front load and dryer. The machine started making noises and we tought it was the rear bearing. After we took apart the machine..." Read more Ge Appliances - Explosive oven Ge Appliances "Christmas Eve at 11:00pm we were opening presents and heard a big boom and turned around to see the oven that we purchased a year and half ago had shattered...." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more One World Van Lines - Had I known I would havve Run as fast as I could One World Van Lines "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Hughes Federal Credit Union Ripped Me Off! Hughes Federal Credit Union "Account had $50 taken out for "INACTIVE DORMANT FEE" Without my knowledge or consent. I have been with this bank for over 10yr & never had this happen Account had..." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more