My new refrigerator no longer produces ice. I called 800-432-2737 and was told my scheduled repair service would be 9/20/18.
When the service company (Precision Television) called back, they said my appointment was for 10/2/18, They said the girl who took my initial call could not promise a service date. I called back the 800# to complain and another girl confirmed that they could not schedule actual appointments.
This is 100% unprofessional and I want this issue resolved to my satisfaction, which will include the termination of the girl who promised me a service that you will not provide in the time frame I was promised. Also, I intend to blast social media regarding this whole incident.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.