Not resolved
1 comment

1. We found that our fancy side freezer refrigerator was recalled. This happened after 6 years old refrigerator started having problems: frost and melting ice from the freezer and eventually stopped freezing at all.

2. GE told us that they can give us credit towards the new one just for us to find out that the new one with a credit will be more expensive than to buy similar non GE one from Home depot.

3. We thought we were lucky that we had maintenance contract - $170 value. The technician told us that this refrigerator was recalled and must be changed for the new one anyway. We got a new similar refrigerator and get a frost in the freezer in about two months later.

4. To get a new refrigerator with a problem we had to take at least 3 days off from work and spend numerous hours on the phone with customer service.

They canceled our warranty we bought for the old one and we received only one year total on the new one. All our demands to extend the warranty to the new refrigerator for the time left on the old contract we payed for were denied.

5. Now we had to schedule another call from GE to fix the new refrigerator. Per Our previous experience with the old refrigerator we knew they never call, and if they do they never come at the time they can be expected.

6. Call support gives you 4 hours window during the week or 8 hours on the weekend and promise to give you a call before the technician comes.

We scheduled service call at least 2 times, but never had a chance to receive a service. Two times the technician did not call us 1 hour in advance as we were promised by the customer service. One time they schedule a call without letting us know.

All and all if you have a life beside your refrigerator think twice before you BUY it from GE, or if you do be prepared to a long battle

Review about: Ge Appliances Refrigerator.

Monetary Loss: $170.

Had an Experience with Ge Appliances?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#428561

we have GE monogram side by side fridge, supposed GE's top of line.It also started have defrost problem after about 6 years.

Called in a GE repair man and he said it is because we did not clean out the filter, which is built behind the condensor & very complicated to remove it out.

GE's design really sucks.We paid $7000 for the fridge that you have to clean its condensor filter every few months which is unheard of.

Don't buy GE

You May Also Like

Ge Appliances - I feel your pain ... Ge Appliances "I purchased a ge profile refrigerator model # Pfcs1njwa it has an embraco compressor and inverter. In the 7 years I had this fridge , the inverter has gone bad..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more Ge Appliances - Fire Hazard Ge Appliances "Absolutely appalling customer service from GE. We purchased the GE Cafe gas range. When we installed the oven (meticulously following the instruction manual) it burst into flames. Luckily we got..." Read more Ge Appliances - Recalled GE Washer Fire Cost me over $500 Ge Appliances "Our Model WPGT9360E0WW GE HE Top Loading Profile Washer caught fire 18-May-2016. It appeared that the fire originated at the main control board, P/N WH12X10281. When this event occurred, we..." Read more Snapfish - Trauma re printing of photo book Snapfish "oh, God . It was an art project involving 12 portraits of people. I had worked with them for a year. The book , I had spent quite a long..." Read more Trolli candies 65Ct bag contains 55 pieces of candy Trolli "Bought the Trolli 65ct Halloween candy to make treats for my grandson's school since the class is large. Since I needed 60 pieces I decided to count them to put..." Read more DO NOT RENT AT EXTRA SPACE STORAGE - MOLD ALERT!!! Extra Space Storage "In July 2017, the toilet next to my unit overflowed. They called and told us; we filed a claim with our insurance company. They did nothing to mitigate the effect..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more