I called GE to have my garbage disposal repaired. Before arriving, the technician called me and explained that it would cost more to fix the disposal than to buy a new one.
Not only that, but without my asking, he gave free installation tips for the new disposal and advised that I use a local plumbing service (they're cheaper) if I don't feel comfortable installing it myself. Wow! This guy made my day. He clearly wasn't out to try to rip me off.
Instead, he saved me money, gave me useful ideas, and made me feel better about my disposal that shows no signs of life.
Thanks for outstanding service from a real person! I wish I had gotten his name so I could send it to one of his managers.
Product or Service Mentioned: Ge Appliances Technical Support.
Reason of review: Good customer service.