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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always...
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Anonymous
Njshore08751

I had the same problem. My machine was made in 2008 so about 10 years old. I contacted GE and made a complaint regarding poor design of the spider bracket. The customer ser...

Anonymous
princeladdie

Just had this same problem with our GE Profile front loader and can't find the replacement spider drum support for this model. This no doubt will be our last GE appliance.

#455302
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this above the range microwave should be recalled !!! The number of complaints against this microwave is staggering!! The touchpad has a serious design flaw in that it does not function after cooking on the range below it. Mine is mounted above my GE Cafe dual fuel...
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Anonymous
Chris Keller

GE Cafe 36" microwave, touch pad bad, touch pad bad, relacement parts over $750 for touch pad assembly and over another $400 for main control panel, and I looked up prices onl...

Anonymous
G rutter

The microwave over the stove is garbage, touch pad went 2 weeks before warrany was up, london major appl. Centre sent a tec to come out and take a look at it and got it workin...

#350114
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Ge Appliances - GE Monagram Refer bad parts WR55X10490
Ge Appliances - GE Monagram Refer bad parts WR55X10490
Copy of E-mail I sent GE: I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer's in Phoenix AZ. The Refrigerator (ZISS480DRISS) broke…of course following the warranty period by a couple months. The GE Tech replaced...
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Anonymous
Anonymous

I'm on the third inverter board replacement. Second inverter board only lasted a year. Several folks suggested to replace the main board (WR55X10560) as well. My first diagnos...

Anonymous
Anonymous

Ever since GE was bought out by the chinks at Haier, the quality has gone down hill, and so has the company. I hope it burns down.

I liked
  • Tech has always been super helpful
#285370
Reply to reviews
Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for...
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Anonymous
Sunil

I have GE cafe and really disappointed with the quality of the knobs. I did see some comments of the knobs breaking and I assumed it must have not been maintained well. So we ...

Anonymous
Anonymous

I have the same issue those knobs keep breaking the plastic.

#523640
Reply to reviews
We purchased a gas stove (CGS986SELSS) 9/8/18 at a local appliance store it was delivered on 9/15, the oven never worked properly from day one. It would turn on, heat up to 170 degrees then turn off. We called the local appliance store first, they referred us to GE. We...
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1.7
#1380583
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Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
I ordered a GE Range, Microwave, and Maytag dishwasher from Home Depot. Range came in damaged (or what I thought was damage - more on this later) so I refused it and a second one was delivered with EXACT same damage area. So I refused it again. DAMAGE was on stainless...
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I liked
  • Style of my applainces
I didn't like
  • Defect on two attempts to receive ge gas range
  • Blamed consumer
  • Lack of consumer respect re a manufacturer defect item
#1283901
Reply to reviews
I've had a repair scheduled to my GE Refrigerator by GE Appliance repair for 2 weeks. I had to empty and turn off the refrigerator for three days. My appt was scheduled for Friday between 8:00 am and 12:00 pm. I received a confirmation call last night and I confirmed...
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Anonymous
Anonymous

Same thing happened to me.

1.0
I didn't like
  • Extrimely poor service
  • How i was treated
#1337673
Reply to reviews
Purchased a new GE refrigerator in Feb 2018. Wasn't long before the fridge lights quit working. Called to get it repaired which was a few weeks out. Apparently GE service people are VERY busy. And GE will only schedule within a four hour window as they have decided...
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#1336081
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I purchased a GE Energy Efficient Washer and Dryer for $1200 from Lowes. After 16 months the dryer makes a loud kaplunk noise and to my pleasure, the drum breaks inside the dryer. Yes, the drum broke. I know it's out of warranty so I go to order the part so I can fix...
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Anonymous
Maurice James

I am the writer of the above complaint. So I actually received a call from GE corporate and the gentleman I spoke with is Troy Medley and he was very helpful and understandabl...

2.1
I didn't like
  • Product reliability and customer service
#1323056
Reply to reviews
We purchased a GE French Door, Bottom Freezer Refrigerator (2017). Before the warranty expired, the inside of the wall panels started cracking. There are now three locations that are cracking, the cracks are growing, and it does not appear to be stopping. I contacted...
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Anonymous
Anonymous

I too have the same problem with the bins where you put vegetables, the whole thing cracked at the joints. I bought it 3 years ago for new construction but used it only 2 year...

3.5
#1316983
Reply to reviews