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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always...
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Company wrote 0 public responses to the review from Nov 01, 2013.
Anonymous
Njshore08751

I had the same problem. My machine was made in 2008 so about 10 years old. I contacted GE and made a complaint regarding poor design of the spider bracket. The customer ser...

Anonymous
princeladdie

Just had this same problem with our GE Profile front loader and can't find the replacement spider drum support for this model. This no doubt will be our last GE appliance.

#455302
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this above the range microwave should be recalled !!! The number of complaints against this microwave is staggering!! The touchpad has a serious design flaw in that it does not function after cooking on the range below it. Mine is mounted above my GE Cafe dual fuel...
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Company wrote 0 private or public responses to the review from Oct 07, 2012.
Anonymous
Chris Keller

GE Cafe 36" microwave, touch pad bad, touch pad bad, relacement parts over $750 for touch pad assembly and over another $400 for main control panel, and I looked up prices onl...

Anonymous
G rutter

The microwave over the stove is garbage, touch pad went 2 weeks before warrany was up, london major appl. Centre sent a tec to come out and take a look at it and got it workin...

#350114
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Ge Appliances - GE Monagram Refer bad parts WR55X10490
Ge Appliances - GE Monagram Refer bad parts WR55X10490
Copy of E-mail I sent GE: I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer's in Phoenix AZ. The Refrigerator (ZISS480DRISS) broke…of course following the warranty period by a couple months. The GE Tech replaced...
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Company wrote 0 private or public responses to the review from Dec 31, 2011.
Anonymous
chris

Has anyone relocated the board and had success with it lasting?

Anonymous
Anonymous

I'm on the third inverter board replacement. Second inverter board only lasted a year. Several folks suggested to replace the main board (WR55X10560) as well. My first diagnos...

I liked
  • Tech has always been super helpful
#285370
Reply to reviews
Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for...
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Company wrote 0 private or public responses to the review from Aug 19, 2014.
Anonymous
Sunil

I have GE cafe and really disappointed with the quality of the knobs. I did see some comments of the knobs breaking and I assumed it must have not been maintained well. So we ...

Anonymous
Anonymous

I have the same issue those knobs keep breaking the plastic.

#523640
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Ge Appliances - GE Monogram Microwaves - non-functional; not worth the $
We purchased a GE Monogram microwave and had the touch panel fail multiple times. (Try using a microwave where you can't use the number 3 or turn it off or the number 7 etc....) Service technicians made multiple (5+) unnecessary visits (one to diagnose, one to finally...
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Company wrote 0 private or public responses to the review from Nov 12.
Anonymous
Anonymous

I hate touch panel controls. I liked good, solid old fashioned electromechanical controls. Far more reliable, long lived, and easier to repair, they would cost the manufacture...

1.3
I didn't like
  • Poor quality of the product
  • Poor solution resolve
#1398830
Reply to reviews
We purchased a gas stove (CGS986SELSS) 9/8/18 at a local appliance store it was delivered on 9/15, the oven never worked properly from day one. It would turn on, heat up to 170 degrees then turn off. We called the local appliance store first, they referred us to GE. We...
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Company wrote 0 private or public responses to the review from Oct 13.
1.7
#1380583
Reply to reviews
Ge Appliances - Had major repairs on microwave, side by side refrigerator now range. All are ge profile.
Ge Appliances - Had major repairs on microwave, side by side refrigerator now range. All are ge profile.
Ge Appliances - Had major repairs on microwave, side by side refrigerator now range. All are ge profile.
Bought home and at my own cost replaced all appliances with GE Profile. I paid out of pocket. The microwave 2005 model never had an light under the appliance. Replace the receptacle, 148.00. Two weeks later the light glass cover blew up. Never replaced it. Then touch...
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Company wrote 0 public responses to the review from Dec 05.
I didn't like
  • Very poor quality
#1416303
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Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
Ge Appliances - Slapped in face by GE/Maytag Customer Relations over defective JGBS66REKSS Gas Range
I ordered a GE Range, Microwave, and Maytag dishwasher from Home Depot. Range came in damaged (or what I thought was damage - more on this later) so I refused it and a second one was delivered with EXACT same damage area. So I refused it again. DAMAGE was on stainless...
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Company wrote 0 private or public responses to the review from Jun 19.
I liked
  • Style of my applainces
I didn't like
  • Blamed consumer
  • Lack of resolution
  • Lack of consumer respect re a manufacturer defect item
#1283901
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One star only because that is the lowest I could rate them. My wife arranged for a GE service technician to repair our washing machine, which was not draining. The the day of the service I received a text message telling me the technician was "on the way", and showed...
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Company wrote 0 private or public responses to the review from Dec 03.
Anonymous
William Ogletree

These folks just like to ad insult to injury I suppose. I got a call from a person who said he was with the "President's Office at GE" in response to a BBB complaint I lodged....

1.0
I didn't like
  • Lousy service
#1413828
Reply to reviews

Contact Ge Appliances

Mailing Address:
GE Appliances
3135 Easton Tpke
Fairfield, CT 06828
Phone:
(800) 626-2005
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Ge Appliances Products and Services

At the beginning of November I purchased a GE dishwasher from Home Depot. They dishwasher was delivered in a week and the next day the plumber came out to hook the dishwasher up. In the process of hooking it up found a part was broker (this is a new dishwasher just...
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Company wrote 0 private or public responses to the review from Dec 04.
#1415170
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