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A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: firstname.lastname@example.orgPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always...Read more
this above the range microwave should be recalled !!! The number of complaints against this microwave is staggering!! The touchpad has a serious design flaw in that it does not function after cooking on the range below it. Mine is mounted above my GE Cafe dual fuel...Read more
Copy of E-mail I sent GE: I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer's in Phoenix AZ. The Refrigerator (ZISS480DRISS) broke…of course following the warranty period by a couple months. The GE Tech replaced...Read more
Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH *** for...Read more
MY MICROWAVE RANDOMLY CAUGHT ON FIRE FROM THE INSIDE THIS WEEK. IT WAS BOUGHT AT LOWES A FEW YEARS AGO. I CALLED GE AND ONLY GOT RECORDING TELLING ME THAT IT WAS NOT ON RECALL. THIS PRODUCT SHOULD BE ON RECALL!!!!! PEOPLE AND ANIMALS LIVES ARE AT RISK. I HAD THE FIRE...Read more
I didn't like
- Horrible product ge microwave random catches on fire
My brand new microwave is giving trouble from day one. Technician came and blamed on the electrical outlet . So I changed the outlet and the wires. Still have the issue. This time another technician came and opened the microwave and said it has lot grease inside the...Read more
Bought our GE stove last Oct. 2018 - tried the self -clean for the first time in April. The smell and fumes were horrible. Had to open all the windows and run the ceiling fans...after the stove was cooled the next day we opened to wipe down only to find a fried top...Read more
I didn't like
- Way they handled our problem
We purchased a GE Monogram microwave and had the touch panel fail multiple times. (Try using a microwave where you can't use the number 3 or turn it off or the number 7 etc....) Service technicians made multiple (5+) unnecessary visits (one to diagnose, one to finally...Read more
I didn't like
- Poor solution resolve
- Poor quality of the product
We purchased the whole suite of stainless GE appliances for our kitchen remod in 1/16. It didn't take long for the water and ice buttons on the refrigerator door to become an issue. At just over a year they became troublesome and soon wouldn't work at all. In my...Read more
I didn't like
- Cheap design of parts that make the whole unit inoperable
- Thin exterior surfaces of fridge--dents very easily
- Ineffective customer support--aware of problem but no solution
ORDERED A RESISTOR FOR MY DRYER FROM GE ON APRIL 2ND.THEY TOLD ME THEY HAD IT IN STOCK AND I WOULD HAVE IT IN 5 TO 7 DAYS. ON THE 8TH DAY I CALLED THEM ABOUT MY ORDER,SINCE I DID NOT GET IT . THEY SAID IT WAS ON BACK ORDER AND I WOULD NOT GET IT UNTIL APRIL 29TH. I...Read more
I didn't like
- Waiting over 2 months for a part
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