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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
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Ge Appliances - GE Front Load Washer Drum Support Spider Broken
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always...
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Anonymous
#1633135

Front loaders are awful. Everyone I know who has one hates it and it smells like mold.

Author
Location
Brighton, Michigan
Tags
  • WCVH
  • WCVH6260
Review #455302 is a subjective opinion of poster.
0 comments

Ge Appliances - GEOSpring Hot Water Heater

The Water Heater lasted almost exactly one year before F1 codes appeared. Upon requesting service we got the run around and we have come to find out that GE does not stand behind their products and we are being asked to spend nearly as much in repairs costs as the product original cost. I wish I would have done a quick search of the internet as this is a common theme. GE is failing and producing products that are as well.
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Author
Reason of review
Bad quality
Loss
$795
Preferred solution
Full refund
Review #1559224 is a subjective opinion of poster.
0 comments

Ge Appliances - Horrible after sales service

I've had my GE washer for just over three years, and had a additional two year warranty in addition to the manufacturers one year. In that time, I've had to replace the control board twice. And, now, the control board is defective. Again. The best GE will do: offer $30 off $180. The board can be found for for approximately $100 online. I will never buy GE ever again.
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Author
Review #1557590 is a subjective opinion of poster.
Resolved
0 comments
2.0
Details
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Range hood model #JVW5301SJ1SS I bought the unit which was built with the stillness finished side into the inside of the unite AND the Grid unfinished side comes into outside the unit see photos below! GE with long history unable to inspect their units before goes to...
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Author
Cons
  • Poor customer satisfaction
  • I did not like it
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Review #1551851 is a subjective opinion of poster.
0 comments
I have a timer on my GE washer that is starting to go out and I called for a repair 3 months ago under my extended warranty which cost me $306.00 and is good until March 27, 2020. They(Rob) brought the first timer out and after they left it did not work right there was...
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Author
Reason of review
Poor customer service
Loss
$866
Preferred solution
Let the company propose a solution
Review #1549353 is a subjective opinion of poster.
0 comments
I have a GE Washer and yes it is 13 years old but my timer was starting to go out and I called to have it replaced since I have an extended warranty through March of 2020. So they came out and put a timer on that did not work properly and have since brought 8 timers...
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Author
Reason of review
Poor customer service
Loss
$866
Preferred solution
Full refund
Review #1549340 is a subjective opinion of poster.
0 comments
Ge Appliances - Top coil blew during self clean on stove
Ge Appliances - Top coil blew during self clean on stove
Ge Appliances - Top coil blew during self clean on stove
Ge Appliances - Top coil blew during self clean on stove
Bought our GE stove last Oct. 2018 - tried the self -clean for the first time in April. The smell and fumes were horrible. Had to open all the windows and run the ceiling fans...after the stove was cooled the next day we opened to wipe down only to find a fried top...
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Author
Cons
  • Way they handled our problem
Reason of review
Warranty issue
Loss
$1000
Preferred solution
A new stove
Review #1529763 is a subjective opinion of poster.
0 comments

Ge Appliances - 6 month old dryer is junk

GE Dryer started make squealing noises, a couple of times it sounded like 2 cats fighting. Twice it never heated up after running for an hour, clothes were still wet. I have gone through all the channels I'm supposed to, but because the dryer didn't make the noise when the technician was here, they wanted me to record it. I generally don't sit by my dryer with my phone to record it. So they closed my case without even telling me. I called myself to follow up, and this is how I found out the case was closed. I will never recommend this product, or GE in general!
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Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$688
Preferred solution
Replace the product
Review #1525654 is a subjective opinion of poster.
1 comment
1.0
Details
ORDERED A RESISTOR FOR MY DRYER FROM GE ON APRIL 2ND.THEY TOLD ME THEY HAD IT IN STOCK AND I WOULD HAVE IT IN 5 TO 7 DAYS. ON THE 8TH DAY I CALLED THEM ABOUT MY ORDER,SINCE I DID NOT GET IT . THEY SAID IT WAS ON BACK ORDER AND I WOULD NOT GET IT UNTIL APRIL 29TH. I...
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h.kitchener
#1680430

I went to Amazon.com and typed in RESISTOR #WE4M186 and found it. Used, but some $26. Do a web search for your part---there are many sites/companies that supply parts like thi...

Author
Cons
  • Waiting over 2 months for a part
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
Review #1524837 is a subjective opinion of poster.
0 comments
Ge Appliances - MICROWAVE RANDOMLY CAUGHT ON FIRE! COULD HAVE BURNT HOUSE DOWN WITH PETS IN HOME IF I WAS NOT HOME!
Ge Appliances - MICROWAVE RANDOMLY CAUGHT ON FIRE! COULD HAVE BURNT HOUSE DOWN WITH PETS IN HOME IF I WAS NOT HOME!
Ge Appliances - MICROWAVE RANDOMLY CAUGHT ON FIRE! COULD HAVE BURNT HOUSE DOWN WITH PETS IN HOME IF I WAS NOT HOME!
Ge Appliances - MICROWAVE RANDOMLY CAUGHT ON FIRE! COULD HAVE BURNT HOUSE DOWN WITH PETS IN HOME IF I WAS NOT HOME!
Ge Appliances - MICROWAVE RANDOMLY CAUGHT ON FIRE! COULD HAVE BURNT HOUSE DOWN WITH PETS IN HOME IF I WAS NOT HOME!
Ge Appliances - MICROWAVE RANDOMLY CAUGHT ON FIRE! COULD HAVE BURNT HOUSE DOWN WITH PETS IN HOME IF I WAS NOT HOME!
MY MICROWAVE RANDOMLY CAUGHT ON FIRE FROM THE INSIDE THIS WEEK. IT WAS BOUGHT AT LOWES A FEW YEARS AGO. I CALLED GE AND ONLY GOT RECORDING TELLING ME THAT IT WAS NOT ON RECALL. THIS PRODUCT SHOULD BE ON RECALL!!!!! PEOPLE AND ANIMALS LIVES ARE AT RISK. I HAD THE FIRE...
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Author
Cons
  • Horrible product ge microwave random catches on fire
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Ge Microwave Caught On Fire
Review #1518446 is a subjective opinion of poster.
0 comments

Ge Appliances - Does anyone know how to file small claims in California Bay Area

Does anyone know how to file small claims in California Bay Area GE sucks Their repair broke my appliance Then they try and up sell me, instead of crediting me What argent *** I need an address to file email me dpb60@yahoo.com
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Author
Review #1514974 is a subjective opinion of poster.