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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
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80 comments
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
Ge Appliances - GE Front Load Washer Drum Support Spider Broken
We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always...
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Anonymous
#1633135

Front loaders are awful. Everyone I know who has one hates it and it smells like mold.

Author
Location
Brighton, Michigan
Tags
  • WCVH
  • WCVH6260
Review #455302 is a subjective opinion of poster.
0 comments
1.0
Details
My microwave caught on fire. My son was cooking a pit pie it is 5 yrs old. I ain't too worried about the microwave just how to customer care didn't do anything said they would pay for half of a product that wasn't safe for my son to me using. He acted like he didn't...
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Author
Cons
  • Garbage -- lemon
  • Very poor customer service
Reason of review
Damaged or defective
Loss
$182
Preferred solution
Full refund
Tags
  • Ge Customer Care Sucks
Review #1583845 is a subjective opinion of poster.
0 comments

Ge Appliances - Unhelpful

1.0
Details
Just out of warranty stove, Giving an F350 Error code. After 45 minutes on hold and getting bounced around on the phone and getting hung up on twice, The Service person didnt have anymore information about codes then the manual that came with the machine had. they had no idea what the code meant but were more than happy to send out a field tech to charge me $200 to tell me what the code meant, I will only buy Whirlpool from here on out
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Author
Pros
  • Still looking for some
Cons
  • Poor reliability and lack of knowledge
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Give the people on the phone more seervice training and documentation
Review #1578038 is a subjective opinion of poster.
0 comments
Bought dryer 12/05/2014. In less than 2 yrs. (2016) timer and *** broke; $128. In March 2018, it started making knocking sounds; $190. in Sept. 2018; metal grinding sounds which service man said drum came loose and was bent, said it could have been dropped. I told him...
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Author
Review #1576532 is a subjective opinion of poster.
0 comments

Ge Appliances - Why are 30” ovens NOT created equally?!

Just had the Cafe modelCGS700P2ms1 oven returned to the store I purchased it from because it won’t fit in the granite counter top space that my existing GE brand 30” oven occupies! What is wrong with with you GE?! A 30” oven should easily replace a 30” oven, it’s THAT SIMPLE!
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Author
Pros
  • Looks nice
  • Functions
Cons
  • Dependability of top line major appliance
Reason of review
Not as described/ advertised
Loss
$2591
Preferred solution
Full refund
Tags
  • GE Cafe Line of Appliances - MULTI
Review #1575696 is a subjective opinion of poster.
0 comments

Ge Appliances - GE washer junk

1.4
Details
Bought new. Under warranty. Junk. Won't fill properly. Extremely loud. Moves all over the floor. Tech blamed it on me, my water and filters. Did everything he said and it didn't change a thing.
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Author
Reason of review
Didn't work properly when purchased and even after a service call it hasn't worked properly
Loss
$400
Preferred solution
Full refund
Tags
  • More Ge Crap
Review #1574777 is a subjective opinion of poster.
0 comments

Ge Appliances - *** poor microwave engineering.

2.5
Details
Had to replace the light bulb. Steps required: 1. Open door, remove 4 Phillips screws holding outer Molding 2. Remove nine Philips screws holding upper mounting frame 3. Remove 4 Phillips screws holding lower mounting frame 4. Pull out very heavy /unbalanced microwave 5. Pull out power cord from wall socket 7. Remove 6 special T-20 safety screws from the backside 8. Remove and replace WB25X21018 Microwave Bulb - 125V, 20W light bulb, then reassemble in reverse steps.
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Author
Reason of review
Poor designs, needs a door for light bulb.
Loss
$50
Preferred solution
Just won't buy another GE Microwave
Review #1572324 is a subjective opinion of poster.
0 comments

Ge Appliances in Tucson, Arizona - Worst ICE MAKER EVER!!

1.0
Details
Ge Appliances - Worst ICE MAKER EVER!!
I am so sick of having to BUY ice because this refrigerator can't produce enough for one day. And then when it actually does, it creates this huge noise when it drops the ice...........sounds like a ton of bricks falling. Bought this house with it in it and have had it serviced already with no great results! All I hear is "Yeah, that's an issue with that GE refrigerator.......Really??? So Unhappy
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Author
Location
Tucson, Arizona
Cons
  • Ice maker
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1568860 is a subjective opinion of poster.
0 comments

Ge Appliances - GEOSpring Hot Water Heater

The Water Heater lasted almost exactly one year before F1 codes appeared. Upon requesting service we got the run around and we have come to find out that GE does not stand behind their products and we are being asked to spend nearly as much in repairs costs as the product original cost. I wish I would have done a quick search of the internet as this is a common theme. GE is failing and producing products that are as well.
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Author
Reason of review
Bad quality
Loss
$795
Preferred solution
Full refund
Review #1559224 is a subjective opinion of poster.
0 comments

Ge Appliances - Horrible after sales service

I've had my GE washer for just over three years, and had a additional two year warranty in addition to the manufacturers one year. In that time, I've had to replace the control board twice. And, now, the control board is defective. Again. The best GE will do: offer $30 off $180. The board can be found for for approximately $100 online. I will never buy GE ever again.
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Author
Review #1557590 is a subjective opinion of poster.
Resolved
0 comments
2.0
Details
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Range hood model #JVW5301SJ1SS I bought the unit which was built with the stillness finished side into the inside of the unite AND the Grid unfinished side comes into outside the unit see photos below! GE with long history unable to inspect their units before goes to...
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Author
Cons
  • I did not like it
  • Poor customer satisfaction
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Review #1551851 is a subjective opinion of poster.