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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
Purchased a GE Washer/Dryer at Home Depot. When we used it initially, there was a loud grinding noise in the Wash cycle. This noise is like nothing we've heard in 60 years of owning washers and dryers. It was so annoying, that we tried to return the appliances to Home...
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Company wrote 0 private or public responses to the review from 1 day ago.
2.6
I didn't like
  • Quality of washer
#1420196
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Grrr just had a sorry microwave delivered today. The turntable doesn't work because the glass keeps falling off of the cheap plastic spindle. I put my leveler on the turntable and it is not level. This is why it keeps coming off. It is so cheaply made. Should have...
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Company wrote 0 public responses to the review from Dec 06.
#1417170
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Ge Appliances - Had major repairs on microwave, side by side refrigerator now range. All are ge profile.
Ge Appliances - Had major repairs on microwave, side by side refrigerator now range. All are ge profile.
Ge Appliances - Had major repairs on microwave, side by side refrigerator now range. All are ge profile.
Bought home and at my own cost replaced all appliances with GE Profile. I paid out of pocket. The microwave 2005 model never had an light under the appliance. Replace the receptacle, 148.00. Two weeks later the light glass cover blew up. Never replaced it. Then touch...
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Company wrote 0 public responses to the review from Dec 05.
I didn't like
  • Very poor quality
#1416303
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Ge Appliances - 3 microwaves in 3.5 years??

We purchased a GE microwave 3.5 years ago, it broke within a year and was replaced. Now that one is broken but GE says too bad go buy a new one. Really? A new microwave every year??
Company wrote 0 private or public responses to the review from Dec 05.
1.9
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money
Warranty
#1415844
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I bought a GE washer and dryer new. The dryer has not worked yet. Had two technicians out. The first one said the heating element was out so said he would order the part. I called and the part was not ordered. Then another technician came out and said the dryer was not...
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Company wrote 0 private or public responses to the review from Dec 05.
2.6
I didn't like
  • Poor reliability
  • Lousy service
#1415801
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At the beginning of November I purchased a GE dishwasher from Home Depot. They dishwasher was delivered in a week and the next day the plumber came out to hook the dishwasher up. In the process of hooking it up found a part was broker (this is a new dishwasher just...
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Company wrote 0 private or public responses to the review from Dec 04.
#1415170
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One star only because that is the lowest I could rate them. My wife arranged for a GE service technician to repair our washing machine, which was not draining. The the day of the service I received a text message telling me the technician was "on the way", and showed...
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Company wrote 0 private or public responses to the review from Dec 03.
Anonymous
William Ogletree

These folks just like to ad insult to injury I suppose. I got a call from a person who said he was with the "President's Office at GE" in response to a BBB complaint I lodged....

1.0
I didn't like
  • Lousy service
#1413828
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Ge Appliances - Most horrible company

Brand new washer just got on 11/26 sounds like it dragging. Makes loud noises and my bedroom is nextdoor. Will not refund my money.want a technician to come out ...why do i have to go through this with a new washer
Company wrote 0 private or public responses to the review from Nov 27.
I didn't like
  • Very poor quality
  • Way they are handeling this
  • Entire experience with customer service
#1409123
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I purchased a over the stove stainless steel microwave, model JVM7195SF1SS in July 0f 2015 yesterday it stopped heating and today I retested it and it immediately smelled like burning plastic and some smoke turned off at fuse box Definitely not fixable I purchased all...
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Company wrote 0 private or public responses to the review from Nov 24.
Anonymous
Anonymous

It cost you approximately 37 cents per day during its lifetime. The real question is : would that be considered reasonable return for the money ? I agree that appliances have ...

1.8
I liked
  • Over the stove convenience
I didn't like
  • Short lived
  • Fan not adequate
  • Safety sensor not working
#1407145
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I recently purchased my second cafe series dual fuel range. I was very disappointed to see, the first time I used the stove, that the nice heavy duty stainless steel racks had been replaced by a much lesser quality teflon racks. When I slide the rack out to remove what...
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Company wrote 0 private or public responses to the review from Nov 18.
#1403129
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