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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
Bought GE Stove because of rebate for fitment. Followed all of the steps to obtain the rebate. No answer for 6 months. Then I called them. They denied it but failed to tell us. The rebate says "Replace your 30" Free-Standing Range" (With new GE Free-Standing range) and...
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1.5
#1452188
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We purchased our GE appliances when we built our new home in 2015. It is the Profile Series. They are all beautiful and that's where it ends. The dishwasher is the worst performer I've ever had; we have to use the more expensive dish soap and rinse to get the clean we...
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1.8
I liked
  • Design
  • Looks
I didn't like
  • Terrible experience with customer service
  • Broke within 12 months
  • Not having a frig for over a month
#1442668
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Ge Appliances - Defective knobs!!!!!!!!!

I haven't had this GE Cafe gas stove top that long. I cleaned the knobs for the first time and found out that every last one of these knobs are cracked and broken. It is dangerous because if you can't turn the gas off, .... then what???? Why isn't GE sending out a letter to let the consumer know that these knobs are faulty. This was an expensive stove top!!!
#1441353
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Ge Appliances - Microwave JVM3160RF3 total junk

after 15 months the internal fuse started blowing every few days. best GE resolutions dept would offer was $100 towards buying the same junk so I would have to spend $250 to risk repeating the same experience. I buy for rental properties so NO MORE GE JUNK for me!
1.4
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Failure 3 months out of warranty
#1438248
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Ge Appliances - Washing machine destroys clothes

I recently moved into a new home [built in 2013], with all GE appliances. An item of clothing got caught under the agitator and had to be ripped out. This house was lived in by a single woman, before I moved in. I am also a single woman, so this problem can not be blamed on over usage, I have owned 6 or7 washing machines and used many more, and I have never seen this happen before. From what I can see, this product is not well made. Also, the GE dishwasher is difficult to load.
2.5
Details
Ease of Use
Product or Service Quality
Style and Design
Website
I liked
  • Looks
I didn't like
  • Quality of clothes and dish washer
#1437372
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Ge Appliances in Louisville, Kentucky - New 2018 GE Stove Is A Lemon

I purchased a new GE PROFILE SERIES 30" FREE-STANDING ELECTRIC CONVECTION RANGE PB911EJ6ES in April 2018. I have the service tech come out 5 times. Two times to replace the control board because the right side push burner controls stop working for no reason, the work again. The tech found numerous error messages related to the problem, but replacing the control board does not fix the problem. The most resent problem just occurred on December 17th 2018. The tech came out again and found error messages again related to the control board communication with the burner buttons. GE responded to me by saying that since the problem is not happening while the Tech is present that they will not issue me a new replacement stove, no matter how many times this problem happens.
1.5
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Customer relations
#1434969
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I have had big problem with GE washers in the last few years. I had a GE washer & had problem with control knob,control, & back panel. I changed parts out & had same problem again. Then I was dumb enough to go buy another one. The same thing happened to the newer one....
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#1434630
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Ge Appliances - Plastic GE Cafe Knobs Melt

Ge Appliances - Plastic GE Cafe Knobs Melt
We just purchased a new GE Cafe stovetop from Best Buy. The stovetop has been used less than a dozen times and the top of 3 of the plastic knobs have melted after briefly touching a hot pan on the stovetop. Why would plastic knobs be installed on an appliance where there is high heat?
#1432829
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Ge Appliances - GE microwave Model # Jes1451DN188

Ge Appliances - GE microwave Model # Jes1451DN188
Ge Appliances - GE microwave Model # Jes1451DN188
Ge Appliances - GE microwave Model # Jes1451DN188
Watch out for this microwave as over a period of three or so years the paint on the ceiling of the microwave cracks and falls off in your food. If it is made in China then be double careful.
#1432293
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Ge Appliances - Electric Range

Bought a $2,000.00 GE Range from Lowes. After two years it *** out ( computer failure). Good thing we had an extended warranty. We waited 5 weeks for the part, finally lowes said they could not get the part from GE. They replaced it with a Kitchen Aid. Can you believe the part was not available from GE!
#1430580
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