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Pissed Consumer Interviews ?

A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: rjpinho1@msn.comPH: 808-341-4762
I appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE range, a product purchased for $1500 by the previous owners of our house. I called GE/Mabe customer service, and sent in photos of the defective parts (3 of 5 knobs now being held together by Gorilla Glue) on April 28. After more than 2 weeks with no response, I escalated. Finally, three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script about the plastic being "common on many different models and styles of stoves that [GE has]", but wouldn't give me a straight answer about GE's choice of price point cutoff in which it would put more solid (e.g., metal) control knobs. By comparison, I had purchased a Samsung range (http://www.samsung.com/ca/support/model/FTQ386LWX/XAC) for my previous residence for about half the price of the GE unit -- the Samsung product came with solid metal knobs that will easily last for the useful life of the stove. I see that many other customers have experienced similar problems with GE's cheap plastic control knobs (do a bit of searching on-line and you'll find many posts). Clearly, GE has long been aware of the problem, but doesn't seem to care. This is shameful at best, and possibly, a post-sale revenue strategy to sell ridiculously overpriced replacement parts. If I were the original purchaser of the stove, I'd initiate legal action under Canada's Consumer Protection Act. Perhaps other consumers will see fit to take such action either in Canada or south of the border? If so, let me know (tweet to @jcooperstock) -- I'd be happy to help out.
We purchased a new GE gas range. The oven never worked. The temperature would get to 200 degrees and shut off. We called GE and they said they would sent a repair guy out. He took a week to get here. Once he did he said he would have to order a part and should be back...
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1.0
#1359411
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My new refrigerator no longer produces ice. I called 800-432-2737 and was told my scheduled repair service would be 9/20/18. When the service company (Precision Television) called back, they said my appointment was for 10/2/18, They said the girl who took my initial...
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1.0
#1355804
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My GE gas stove (stainless steel) caught fire. The oven caught fire when I was trying to bake a frozen pizza. This range was only 3 months old. GE will not honor their warranty and could care less that my house almost burnt down!! Their products are junk and they don't...
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1.0
I didn't like
  • Quality of product
  • Dont repond
  • Customer service
#1352306
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I will never buy another Ge appliances again they are terrible at customer service and scheduling appointments. I have never bought and appliance (dishwasher ) that the door hinge breaks not once but twice in less than a year and to get someone out to fix it is...
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1.2
Great Falls, Montana Province
#1348572
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Our GE fridge broke down twice in less than a year. Customer Service is the WORST! Hold times are usually almost more than 30min IF you are able to navigate through their automated phone system. When I finally spoke to someone, they had an old address on file that they...
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#1347143
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This is not a question it's a compliant. I have 4 appliance from GE. I have problems will all of them. They are under 2 years old and off warranty and you won't do anything but here's my rant. 1)The fridge makes so much noise and doesn't keep the food cold unless the...
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#1343582
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Our almost two year old refrigerator (GFE26GSHJSS) had cooling problems and required five (5) GE Technician visits (five parts replaced) from January to mid-March 2018. Fortunately, we had the ESP coverage to handle the associated costs. Cooling problems resumed in...
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#1343576
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I've had a repair scheduled to my GE Refrigerator by GE Appliance repair for 2 weeks. I had to empty and turn off the refrigerator for three days. My appt was scheduled for Friday between 8:00 am and 12:00 pm. I received a confirmation call last night and I confirmed...
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Anonymous
Anonymous

Same thing happened to me.

1.0
I didn't like
  • How i was treated
  • Extrimely poor service
#1337673
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Approximately seven years ago we experienced a house fire in the kitchen, everything was destroyed. We purchased a package deal at a local, reliable appliance store and put the items on hold until we needed them. We purchased a GE French door refrigerator/freezer with...
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#1337588
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Contact Ge Appliances

Mailing Address:
GE Appliances
3135 Easton Tpke
Fairfield, CT 06828
Phone:
(800) 626-2005
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Purchased a new GE refrigerator in Feb 2018. Wasn't long before the fridge lights quit working. Called to get it repaired which was a few weeks out. Apparently GE service people are VERY busy. And GE will only schedule within a four hour window as they have decided...
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#1336081
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