GE Appliances - Bad quality plus bad service is a loose - loose scenario.
A 5 yera's old GE Profile induction range (PH925STSS) failed. (Error code F640).
Contacted GE Appliances for service. (Their repair technician, not a 3rd party) arrived on 2/27/18. Issue was diagnosed as a failed power supply circuit board.
Service technician was completely sure that was the problem.
Agreed to wait 10 days and order the part (GE Appliances will not ship in less than 10 days).
Part costs $1,006.20 + TAX. Paid $118,95 for diagnostics and agreed to wait.
Two technicians (Both GE appliances employees) arrived on 3/9/18. They replace the newly ordered model and the failure persisted (Same F640 Erol code).
After consulting with remote support guru (Who told them that error code F640) I'd not valid (???) they advised me that they need to replace another control module (????!). Wait time: another 10 days.
Told repair technicians that if they can repair within 2 to 3 days I will accept. They explained that GE Appliances cannot ship parts in less than 10 days).
So, told them they are done.
Called GE Appliances service and complained (Asked for refunding what I've paid). Support person at GE appliance explained to me that there will be no refund issued since the diagnostics was valid at the time it was made (?????!!!!).
Stay away from GE Appliances. Equipment failure is expected. Repair technicians who cannot repair the equipment and customer service who blames the customer is not acceptable.
Product or Service Mentioned: Ge Appliances Range Repair.
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.
I didn't like: Service, Poor product quality, Customer service and service technician sneaky, Non-existent customer service and useless website for complaints.