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To Whom It May Concern,

I am writing my complaint and frustration to you about GE services and warranty. The issue I am having is with my dryer model #GTD33EASK0WW serial #ZG846354. I contacted GE using their email customer service page asking them why I am being charged for a service call of $99.95 when I am still under warranty. The warranty installation date for me is March 2, 2018 the dryer was delivered by me personally in my own vehicle the charge card used for this purchase in no longer available therefore I no longer have a receipt. I was contacted by customer service stating that my installation date was April 2017. That date is incorrect I do not know who put in that warranty date but this is not me. Also, it said that the dryer was installed on April 2017. I can assure that I did not have this installed I am the one who drove it home and installed the dryer. GE has misinformation on my account and I want it to be corrected ASAP. Now since GE is not going to honor my warranty I had to purchase the item needed which was the timer had gone bad and that set me back $50 which is unacceptable because this dryer is still under warranty. I would like for GE to correct my information and to refund me my $50 for the part that I had to buy.

Sincerely,

Shannon Rich

Reason of review: Warranty issue.

Monetary Loss: $50.

Preferred solution: Full refund.

GE Appliances Cons: Terrible experience with customer service, Customer support is lousy, Run around and 5 service calls, Not so much so far broke down with a month.

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