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A technician, #0027, was supposed to come to my home today between 1 and 5pm to repair the freezer portion of a GE refrigerator.He called my home (not sure of exact time), and I called him back at 3:40 to say that we were here and available.

He had already cancelled the appointment. Because we did not call back in a timely enough fashion, the appointment was cancelled even though there was still plenty of time left in our remaining window.

NOTE: If you do not call back or answer phone RIGHT AWAY, your appointment will be cancelled.This is not written anywhere in the information, and I called back well within the window of our scheduled appointment time.

Review #1062147 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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