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2.7

A call was placed for service on our gas range and was scheduled for Friday, March 26, 2018. During that call, we were informed that the technician would give us an estimate as to how much the cost would be to repair. The cost to come out was going to be over $100, but was told that we could get a $100 refund if we chose to purchase a replacement GE oven (if the estimate was too high to repair). The technician gave us an estimate that came in over $300, charged our Discovercard for his service, and was on his way. He failed to leave a receipt for the service call.

On Saturday, we ordered a GE gas range JGB660SEJSS. We called the 1800 GE CARES who referred us to another number to get the rebate form 800/386-**** (option 5) but had to wait till Monday to call.

Called Monday morning for the rebate form, was on hold 20-25 minutes before speaking with anyone. The rebate form was emailed.

After receipt of the email, noticed that it was requesting the service receipt. This is also the point where I realize that we will not get the full $100 rebate, but only $50 because it was not the higher end GE that we purchased. We werenโ€™t told this, we were just told that weโ€™d get the $100 rebate if we got another GE replacement. So now I place yet another call to the GE CARES number and am hold for 42 minutes before speaking with a human.

The person I spoke to wasnโ€™t able to assist at all, apparently I needed to call Consumer Relations number in order to get a copy of the receipt emailed to me (and I was supposed to know this?). So now Iโ€™ve spent over an hour on hold with GE and have gotten no useful information yet. She gives me the phone number to where sheโ€™ll transfer me telling me I wonโ€™t have to wait because sheโ€™s transferring over. Wrong- I was on hold another 35 minutes.

So after holding for the last time of 35 minutes, I get a person who looks up the information to find my receipt and tells me it will be mailed- Iโ€™ll receive it in a few days! Days? I was told she could email it โ€“ the representative said they do not email and that I was given misinformation. Againโ€ฆ misinformation.

This whole experience will definitely keep me from getting any other GE in my household, now or in the future. The (dis)service received from everyone from the first phone call requesting a service call, to the tech, to the 4 follow up phone calls after were filled with dissatisfaction & misinformation.

To add to this, all โ€œagentsโ€ on the website were helping others indefinitelyโ€ฆat no time was I able to get an agent to chat online.

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Monday-Friday: 9 a.m. - 7 p.m. ET

Saturday: 9 a.m. - 5 p.m. ET

Sunday and Holidays: Closed

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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