Update by user Nov 13, 2011
It has been only two months since I have begun using my new GE Refrigerator Model PFCS1RKZA SS (Bottom Freezer Style) for which I paid approximately $2500 . There is an annoying noise which can be heard from everywhere inside the house â€“ the refrigerator emits the noise constantly and it seems to be coming from the motor-fan.
I called GE to get it serviced through the warranty; however upon arrival the technician told me that \"the noise is normal\". I disagreed with because my son has the same model which does not make this noise. He confessed that he has never replaced that type of motor; that it was very complicated and it would take a lot of time and effort. Then I asked him: â€˜Do you mean I have to live with this noise?â€™ â€“ The technician promptly shrugged and left, which honestly upsets me.
I later requested another service appointment to resolve the problem, but instead I got a phone call from the # 1.800.491.2737, a person that identified himself as a GE Engineer who â€œwas trained by the same people who designed that refrigeratorâ€. He told me that there was no problem with my refrigerator, and that if I wanted to get it serviced, he would have to bill me $79 for the second visit. So I asked him: â€˜Why would I be billed $79 if you guys have not fixed the noise coming from my refrigerator and you say you will not fix it?â€™ - He responded that he would then cancel the service appointment: So he did. Then I set another appointment through GEâ€™s website and was visited by another technician from the same repairing department.
When he came into my house I noticed that he had a bit of an attitude problem: He was discourteous and aggressive. He only opened the refrigerator for what seemed like 2 seconds and told me that there was nothing wrong with it and then left without further instruction or explanation. In my opinion he didn\'t try to listen for the noise and was most likely already told that there was \"no issue\" so he did not look for one. The same GE â€œengineerâ€ called me later that day to inform that I was billed $79 dollar for the second servicing.
I honestly rather they honor my warranty and fix the annoying buzzing sound that is coming from my refrigerator than I have to sit here and write these sort of reviews for the GE Appliance Service Department in Fort Lauderdale.
However since they refuse to help me I find that this is the most effective way of warning other people about their quality of service. I recommend to anyone that would be serviced by this department to buy from a different brand.
Original review posted by user Nov 11, 2011
Three Months ago I purchased all brand new Ge profile appliances. Among them a Ge Profile Refrigerator Model pfcs1rkza ss(Bottom Freezer Style). I paid $2500 approximately. But I did not get a Brand New Refrigerator – What I got is a piece of Junk without True Warranty.
Just after installation you could hear from almost everywhere in the house a loud high-frequency buzz coming from the motor-fan. So I called Ge to get it repaired through warranty - upon arrival the technician told me "that noise was normal". As I disagreed with him he responded that he has never replaced that type of motor; that it was very complicated and would take a lot of time and effort. I asked him: Do I would have to live with that noise? - He did not care and left. So I requested another service appointment to resolve the problem, but instead I got is a phone call from Tel 1.800.491.2737, a person that identified himself as a GE Engineer who "was trained by the same people who designed that refrigerator". He told me that there was no problem with my refrigerator, and that if I wanted to get someone again, he would have to bill me $79. So I asked him: Why do you want to get paid $79 if you already have decided not to repair my brand new refrigerator? He responded that he would then cancel the service appointment: So he did.
So I made another appointment and got visited by another technician who already came into my house with a bad attitude: He was discourteous and aggressive. He did not even check: He just opened the doors for 2 second, told me that there was nothing wrong and left. Thereafter I got another phone call from the Ge "engineer" to tell me that he has billed me $79 for the second visit.
No doubt: Ge service people in Fort Lauderdale Florida are irresponsible and dishonest. I will not buy a Ge appliance ever again.
Product or Service Mentioned: Ge Appliances Refrigerator.
Monetary Loss: $2500.