State: Michigan Product: Ge Appliances Range Clear all filters (2 of 43 reviews match)
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Bought a New G.E gas range from ABC warehouse and when we got home and hooked it up not knowing the lines from the gas to the burnners was not hooked up about blow my husband acrossed the room when he light the burners and about blow the house up before we could shut...
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Anonymous
#264069

Vikki need you to call me back it has been a week ago yesterday sence i have talked to you and was told i would be getting a new stove.And have not heard from any one sence. N...

Author
Location
Bear Lake, Michigan
Product
Ge Appliances Range
Review #225389 is a subjective opinion of poster.
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Ge Appliances - GE Service Stinks

I have a 10 year old GE smooth top range with a convection oven. We paid about $1400 for the stove when it was new. Not a cheep stove, we wanted the best. We had some errors with the oven and called service & they came out and looked at the stove. The service man said the control panel kit and the electronic range control kit needs to be replaced. The control panel kit is no longer available. He said I needed to call GE. I called and they told me that if I got the unavailable kit aftermarket myself that they would have the service man come back and install it. They also said that they would email my wife with information as to where I could get that kit. Basically I feel that GE customer support blew me off. We have not heard from anyone as far as any information to where the part may be acquired from. I have searched many sites on the internet and it is not available. I also about a week after the incident got a call from a survey group about this. I expressed my dissatisfaction and anger about the way we were treated. They told me that this would be elevated to a red status, apparently something that I should hear from someone soon. So nothing has happened as of yet. So I feel GE has ripped me off for $80 bucks for a service call and has not given me anything for the money. They have not even gotten back to me with a source that I can get a part for my stove. Trust me when I say as it stands right now, I will never buy anything GE, not because it stove broke, but because they pretend to care about customer service but their actions do not show that philosophy. As far as I am concerned they might as well put on their advertisements and web sites that they don't give a rats back side about if their customers can get their stuff fixed or information from them, at least my expectations would not be as high as they started out to be. GE doesn't really care about the people who buy their products, they just want to give the impression they do.
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Author
Location
Lake Orion, Michigan
Product
Ge Appliances Range
Review #218493 is a subjective opinion of poster.