Featured Not resolved
3 comments

Update by user Jul 25, 2013

After posting here and submitting a direct email to GE (ConsIndsocialmedia@ge.com)...I received an email response on Sunday (~ 12 hours from post and email) from GE notifying me they were going to replace the knobs. I received the new knobs (~ $250 in value) via mail on Wednesday (3 days from posting).

I'll have to admit, even though I was not happy about the knobs...the customer service response was amazing and the "newly" design knobs are a significant step up in quality.

Original review posted by user Jul 21, 2013

We bought our GE Cafe gas range/oven in 2008 and were pleased for the most part except for knobs.Beware they break...complete design flaw.

The plastic tip where the knob connects to the stove cracks and basically the entire knob needs to be replaced. I'm kinda surprised GE didn't issue a recall for the knobs - since a broken one may cause the burner to be stuck in the on position. It's kinda surprising that they would use such low quality knobs after making stoves and ovens for so many years.

Net result, we tried to make some repairs, however now we will need to purchase $250 in new knobs...and it appears now the new knobs are different (I'm guessing improving on the design flaw) than the originals.

Review about: Ge Appliances Range.

Monetary Loss: $250.

Had an Experience with Ge Appliances?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
San Francisco, California, United States #858885

We need to tell GE that the defective knobs posed great hazard of gas leak because we can't never be sure if the range is completely off.We potentially will have to spend additional $300 to replace the other knobs that are showing cracks.

This means that the knobs will cost 22% of the range price. We purchased in 2008, and we started to have defective knobs 2-3 years ago. Why would they redesigned the knobs?

Because they know there is a design flaw with the knobs.The proper thing for GE to do is a recall or replace them without any cost to the consumers.

Anonymous
San Francisco, California, United States #858871

We have the same problem.To replace three knobs and shipping will costs us $300!!

Did GE replaced your knobs for free? The knobs are poorly designed.

We are not happy.

Anonymous
Walnut Creek, California, United States #684738

Very helpful. Deciding on buying one of these vs. higher end and I think will spend the money on the higher end.

You May Also Like

Ge Appliances - I feel your pain ... Ge Appliances "I purchased a ge profile refrigerator model # Pfcs1njwa it has an embraco compressor and inverter. In the 7 years I had this fridge , the inverter has gone bad..." Read more Ge Appliances - Monogram oven one year and two months later Ge Appliances "What's with the F97 code on this appliance? Seems like it's a popular problem judging by the online complaints. I had a Monogram double wall oven installed April 2015. ..." Read more Ge Appliances - GE's guaranteed plastic control knobs (guaranteed to break) Ge Appliances "...three weeks after my initial complaint, I was contacted by a GE/Mabe customer service manager (Diane Davis) who was very good about reading from her script..." Read more Ge Appliances - GE Washing Machine Never Functions Properly Very Noisy Sucks  Ge Appliances "I purchased this brand new General Electric Washing Machine Model # GTW180SSJ0WW Serial #LF172471G in the month of August 2015. Since delivery I had nothing but trouble with the wash..." Read more Ups driver damaged  2 packages mon & tues Ups "Review Detail Thrown pacage Ups 1/5 original star-rating waiting -MODERATION TEAM This review is waiting for approval by the Consumer Affairs moderation team. We count on members like you to..." Read more Discountmugs - Terrible Company!!! Discountmugs "If I could give negative stars, I would! This company took 8 days to make our 40 wine glasses, 36 coffee mugs and 50 coasters. Then another 6 days for..." Read more Trex Decking - Trex Transcends Trex Decking "I ordered this material from a lumber yard and had a contractor build me a step/deck on my house in Oct. 2016. About a month ago it started getting white..." Read more Hair Sisters - Faulty product very poor customer service Hair Sisters "Bad customer service faulty product sending stuff out without checking their product. I ordered a lace front wig as described there were suppose to be parting space in parting space..." Read more