Update by user Jul 04, 2011
Update: GE contacted us by telephone and sent a new touchpad as well as arranging a free install with a local repairman. It is our understanding that the basic design was faulty.
The material used was not able to stand up to high temperatures (i.e. running the self-clean cycle).
So, over time, warping. The new touchpad is a vast improvement.
Original review posted by user Sep 11, 2010
Had a GE wall oven a short time when the touchpad began to crack around the most often used buttons and develop air bubbles. We replaced it with the correct model.
The second is worse and took less time to start to degrade. It has a four inch air bubble beneath the surface and most of the selections have cracks around them, even those we never use. Have emailed GE twice via the website. The first received a automated response only.
The second attempt did not even receive an automated response.
We won't be buying any more GE appliances. Their customer service is unresponsive and products are worthless.
Monetary Loss: $100.