Ge Appliances - GE Refrigerator water freezes because of a bad design - Need hairdryer to make it work
We selected the builder's appliances for a new home end of 2009 and the refrigerator is a GE Model GSH25JFXLBB Serial # MS 203351.
Within a year of moving into the house the GE microwave stopped working. With much effort through the Builder as it was one month after warranty - GE fixed it.
A few months later the refrigerator stopped the water spout and no water was coming out of the outside dispenser. We thought it was a filter issue and replaced the filter. When nothing happened we reported to the Builder. They came over and said that the other people who had the same issues learned on the internet that they have to heat the inside of the freezer side of the double door with a hair dryer. We did that and the water started flowing but not for long. Every other day I have to keep a hair dryer by the refrigerator and warm it up. Pain to say the least and not a compliment for GE because I will never buy GE appliances ever again. We are hoping someone will see this complaint and contact us. We have in the mean time warned all our friends to stay away from GE home appliances. We had problems with the microwave and fridge within two years in a new home. They are supposed to last longer. I guess not GE appliances. Since we were out of warranty when the problem started to happen, we had no hope of a replacement. The design is really bad and we believe the water tube is not properly insulated and comes through the freezer area and freezes up blocking the water flow. Overall the refrigerator has a very bad design even for the ice maker. GE should replace these if they wish to keep their reputation.
If GE is interested in customer care, call me. Anjalika Silva 301-793-6826 Email: AnjalikaSilva@gmail.com because you have lost us as customers with such bad designs on your appliances.
Product or Service Mentioned: Ge Appliances Refrigerator.
Monetary Loss: $1200.