Update by user May 21, 2013
Latest update: another GE rep. contacted me, she said she could help me, guess I still think GE will make it right!
Like I said before my oven has NEVER baked right so I just gave up years ago and stopped making pies & cookies or anything yummy. This rep told me I was calling the wrong people to fix it. She said I should have called A&E appliance repair, I have been calling Sears. She said Sears was not an authorized servicer of GE.
Well I let her make an appointment for me and guess what, A&E is SEARS! I just about screamed when my caller ID came up Sears. The tech said they just changed their name.
So like I said before, he said "that is just how it cooks". He told me I will just have to try and experiment with the oven.
Like cook my apples before I put them in the pie. Let the oven heat up to the temp. I want and then wait 15 minutes longer because my oven heats up to 450 when I only want it to go to 350 and then it comes back down 15 minutes later.
So probably my oven is too hot for a while and the baked goods are cooking outside and not all around like a convection oven is suppose to. For 5 years and at least 5 tech later I know this now, but it isn't GE's fault because............
Update by user Apr 26, 2013
A GE rep. contacted me, they gave me a choice of a discount on a new wall oven or discount on parts for the oven I have.
Well, all the techs. who have been here to fix the oven say " that is just how it cooks". So why pay a couple hundred dollars for another one to tell me the same thing.
And I DON' T have another 1000.00 or more to put with the discount for a new oven. I just do not bake anymore, which I guess is good for the diet, but everyone else wants an apple pie!
Original review posted by user Mar 21, 2013
I HATE,HATE, HATE my GE Profile oven. I was considered the pie baker for years.
I guess I will never make a pie again until I can replace this NO GOOD oven. I have made over 300 apple pies, and I have NEVER experienced a oven that will not bake like this one. Pie crust will not bake, so I have soggy crusts. When I make apple crisp, I have to put the apples in for 45 minutes then take it out put the crisp on and put it back in for 30 minutes to make sure the apples cook!!
WHAT! I was told by the Customer Service that "all out chefs love this oven", like I am *** or something. She was very rude! Cookies, well i have to take them out and turn them around so they bake even, thought the convection was to cook more evenly???
I wish I could get my old oven back. I tell everyone I know, DO NOT BUY GE!
Product or Service Mentioned: Ge Appliances Oven.
Monetary Loss: $2000.