We purchased the GE Profile Microwave with the anticipation of many years of reliable use. However our expectations were proven false.
Today, 9/9/2013, we had our third service call.
On this occasion the technician showed up at the appointed time but with a non-functional computer. He was not able to diagnose the problem, order the parts, or even give an estimate. What was most annoying was the fact that he knew the computer was not working.
Why knowingly make a customer wait for a scheduled service and then come without the equipment needed to perform the service, why not just cancel and reschedule, after all the customer has agreed to pay $100.00 just for the service call. This would have been the third service call, the first one cost $219.51; the next was only $42.00 (basically labor to install a PCB sub assembly $313.50, a smart board $311.00, and a control panel assembly $537.60 repeating the first call less a key-module costing $62.99. Now we have a completely rebuilt unit that does not work and given the old rule: after three strikes you’re out.
We decided that rather then schedule another service call with a company that we think is irresponsible, unconcerned with customer relations, and their equipment, that we would rather dispose of the GE Microwave and purchase one from a more reliable vendor. Hopefully we will be lucky this time around.
Product or Service Mentioned: Ge Appliances Microwave.
Monetary Loss: $500.