My Trivection double oven unit is only 17 months old. I did not purchase an extended warranty. Neither oven is working properly so can't use them.
While they promptly sent out a repairman the next day after I called, he had to order the parts. Upon returning a week later and opening the box of parts that had been sent to my home, he announced he was missing a part that was back-ordered and it would be another week. So it will be 2 weeks with no oven other than my Advantium speed cook microwave, not to mention having to cancel dinner invitations to my home.
I bought an entire suite of Monogram appliances for my kitchen. To have extended warranties on 7 different items would have been hundreds of dollars per year. GE said they would pay for the service call ($80) and parts ($1,000) but not the labor. I am stuck with $250 (plus tax) for the labor since it will take 2 men to pull the unit from the cabinet. I do not think it unreasonable to expect so called top-of-the-line appliances to last at least a couple of years. Of the 7 items I bought, I've had problems with 4 of them. At least the other 3 were still under warranty.
GE obviously has no quality assurance program in place for manufacturing their appliances. Guess it's cheaper to pay for some parts and stick it to the consumer than invest the manpower needed to oversee their manufacturing processes which they probably can't do anyway since they have most likely outsourced parts to places all over the world in order to save money. The heck with quality as long as their bottom line looks good and the consumer foots the bill.
Shame on you GE. Is this how you run your appliance division, Mr. Ray Graft, President of the appliance division? The least you can do for my numerous inconveniences with your appliances is pay the entire bill for this repair.
My prior GE kitchen appliances were 19 years old before they quit except the refrigerator which was 30 years old before it quit!!
Product or Service Mentioned: Ge Appliances Oven.