My new GE Microwave stopped working within 2 months of purchase (October 2011) Model # PVM1970sr1ss (manufacture date 8/11); I am now going in to my 3rd month of waiting for repair--parts are on "backorder". The biggest nightmare is dealing with their customer service staff who ordered parts before a service person ever came to the house.
The original parts ordered were also on "backorder". When the service person finally showed up to do the work, the Customer Service people had ordered a new panel front, but no new "motherboard"....imagine my surprise when the guy took the old motherboard (that had stopped working 2 months after purchase) and put it in the new front panel shell! Guess what? It didn't work.
So the repair guy had to order a new "motherboard"...guess what..it is also on backorder. We won't even begin to talk about the nightmares involved with GE robocalls coming in at the last minute to let one know that they repair is being rescheduled/cancelled--after a person has already arranged to be home from work. What a CLUSTER! Always been a loyal GE consumer, but will never purchase their products again.
I just hope I can get my microwave repaired before the 1 year warranty expires! Customer Service and part inventory is in need of some serious restructuring...Jack Welch needs to be brought back on board to straighten out this incredible excuse for Customer Service.
Do yourself a favor and BELIEVE these reviews; I saw stuff like this before I purchased and imagined it to be someone who had an extraordinarily bad experience--should have taken my own advice and purchased another brand.
Product or Service Mentioned: Ge Appliances Warranty.