The GE front loading washer will only wash ex-large loads or it is unbalanced and will not finish the load. Mine is only 1-1/2 years old. I have had 2 different service companies call. They specify that it is user neglect that the washer is unbalanced and that I must wash 14 pair of jeans or 14 heavy bath towels to complete a cycle. And all items must be the same size.
The extended warranty company said that nothing is wrong with the washer and I am not using it for full loads. Lowes sales person never told me this at my $2500 purchase!
9 out of 10 loads I have to hang-wring out my items and put them sobbing wet into my driver which is overworking that item.
GE will do nothing because my one year warranty is up even though I had one of my service calls under that warranty.
I cannot wash a small, med, or large load in this machine. A 45 minute cycle takes 1-1/2 hours and that's with me opening the door a half of dozen times to adjust the clothing trying to get it to spin.
I told the extended warranty company that I would call them to sent someone out weekly until this is resolve. They told me that since I already had a service call on this problem and that it is user neglect, I would have to pay for the service.
I was also told to save up my dirty laundry until I had enough to do extra large loads. There are only 2 of us in this household and I would have to buy more hampers and let my clothes mildew until I had enough of the same type and size items to wash.
I realize that the sales people are not trained and on commission so they do not tell a consumer anything about a product besides "It saves money and has a large capacity".
Again, do not buy a GE washer and do check with your sales person's experience. And I did ask the Lowes appliance manager if they stood behind the products they sale and she would not answer me!
For $2500 I could have had the finest top loading machines and dollars in my pocket.