We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always leaving the door open when not in use).
Recently it began making terrible noises during the spin cycle and smelling like burning plastic. The wonderful internet helped me diagnose the problem as the common broken drum support "Spider". I pulled the machine apart and found completely rotted crumbling metal as you can see in the pictures (and a bunch of moldy nasty stuff that you cannot get clean without complete dis-assembly). GE has similar machines of which hundreds of thousands have been recalled but for some reason our model has not.
My contact with GE Consumer Relations was respectable but only ended with me getting a discount on the part. Unfortunately this poorly made "Spider" isn't sold separately so you have to buy the whole basket assembly for close to $500. I am extremely disappointed that GE isn't fixing this for free and with a part that is made to last. What happened to the days of keeping an appliance for 20-30 years?.
I did the math and discovered that if I scrap this machine at this point it will have cost me over a dollar per load of laundry just in depreciation. That's ridiculous!
Product or Service Mentioned: Ge Appliances Washing Machine.