Our 2 year old GE profile refrigerator stopped cooling a month ago. Replaced motherboard and compressor fan $400. Didn't help. GE service came out, inspected, ordered parts. A week later parts installed, still not working. Determined that there is a blockage in the cooling lines.
GE agrees to replace fridge. In talking to multiple RUDE phone reps and managers the best offer was a slightly smaller unit. I wanted to upgrade to a slightly better model (don't want the same POS) and GE wouldn't flex on price 1 cent, even though I lost about $100 bucks worth of food from the freezer. They acted like they were doing me a favor by giving me what I already had. I wasn't trying to win the lottery here, just wanted to turn a bad experience into something positive.
Forced to pay an additional $400 for a unit that lists for $100 more on GE's website. Ordered fridge and waited for delivery.
So delivery day comes and the driver gives us 15 minutes to get home (although we had been assured 30) and after frantically arranging for someone to cover my classes (I'm a teacher) the driver refused to answer his phone. Contacted shipping company and THEY couldn't get him to answer either. Told it would be 4 more days. After a fit on my part, they agreed to deliver next afternoon.
Unit arrives at our house and stainless steel doors have multiple dents, including one so close to the handles that it looked somewhat intentional, or like a factory 2nd. Refused. Still waiting to hear about the next one. Very angry and nobody at GE or the shipping company cares.
Product or Service Mentioned: Ge Appliances Refrigerator.
Monetary Loss: $2800.