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I purchased a GE Profile refrigerator less than 2 years ago, being their higher end line I thought you get what you pay for. My refrigerator recently stopped cooling over the weekend and all of my food had to be thrown away.

I called Monday morning at 6:00 am to get the service from an extended warranty through Service Protection Advantage. The appointment could not be scheduled until late Wednesday. That is 5 days without a refrigerator, if they can fix it on the first visit. The 3rd party for the extended warranty can't help me move the date up and GE won't talk to me because the policy is not through them, even though they are the ones doing the service.

For what I paid for the appliance and service contract I could have bought a cheaper appliance from another manufacturer and replaced it every 2 years out of pocket. Although I'm sure the cheaper appliance would last longer than the GE has and it wouldn't have to be replaced.

Product or Service Mentioned: Ge Appliances Refrigerator.

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