Product: Ge Appliances Freezer Clear all filters (12 of 12 reviews match)
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Ge Appliances - GE Freezer Dies in 4 Years

I thought you might be interested to know that GE Appliances are no longer owned by GE. They are owed by Haier, a Chinese company. Why am I telling you this? Because I now believe this once great brand has become garbage. I purchased a GE Freezer 4 years ago and it quit working earlier this month taking all the food with it. I called GE Service and the technician that arrived told me it was out of warranty and quoted $756.02 to fix it. I only paid $749 for the *** thing new. They actually had the nerve to quote more to fix it than it cost. The story gets worse. The technician said call GE Customer Care and since the freezer was only 4 years old, they would do something for me. I did and they offered to provide the parts at no cost but I would still have to pay for the labor. I agreed and they ordered the parts. After 3 parts orders, and visits from 3 technicians, the freezer is still not working. When I called GE Service and asked to talk to management, they absolutely refused. A low level supervisor offered to sell me a new freezer for a discount which is outrageous. So we scheduled a fourth technician visit. Well, that technician told me the freezer is not repairable. I am now forced to buy a new replacement freezer from GE. Whenever a company refuses to connect you with management, you know they are having big problems. Hiding behind call takers is the cowardly act of a dysfunctional organization, in my opinion. So my advice, avoid GE Appliances at all cost. Chances are you will pay a lot of money, end up with an unreliable product, receive poor service, and have no recourse.
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Ge Appliances Freezer
#918775
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Ge Appliances - Monogram Refrigerator - 7 repairs in 18 months~~

This refrigerator won't keep food frozen. It thaws and refreezes and causes FREEZER BURN on all my food! It's been repaired several times and most of their service techs tell me to TURN ON THE A/C IN MY HOUSE!! WHATTTTTT???????? The service techs have been pretty snippy. They look at the food and say "all refrigerators do this". NO THEY DON'T!!! It's been repaired or looked at by uncooperative techs now about 7 or 8 times. The problem is not resolved!! Now all the fancy LED interior lights are just going out!! Poof. Out! Top lights went out last week. Can't see my milk! Crisper drawer temp controls and lighting went out a couple days later!! Can't see my vegetables! I should have bought a cheap $400 refrigerator instead of a $8,000 (!!!) *** MONOGRAM FROM GE!!! THIS REFRIGERATOR SUCKS! -pissed and ripped off by GE !! mb, boca raton
Product
Ge Appliances Freezer
I liked
  • Monogram customer service
I didn't like
  • When delivered
  • Refrigerator
  • Dropped from truck
#553711
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We bought the entire GE Cafe line for our high-end cabin, thinking they would be good quality and they looked cool. Well, they do LOOK good but that is about it. Here is a list of the problems we have had and GE does NOTHING about the design flaws and/or helping out...
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Cle Elum, Washington
Product
Ge Appliances Freezer
#512751

Ge Appliances - Bought GE Profile in Dec 2013. Model # PSB48YGXASV....Its June and it stopped working.

I am really disappointed with the purchased paid almost $6000 . its been only 6 months and it completely stopped the tech came out had to order 2 Evaporators one for the freezer section and the other for the fresh food. and says it may not be the problem, it could be a leak from the wall off the fridge we don't know. the consumer relation department has not been very kind when I asked to get a new fridge since we don't know whats wrong with it and have to deal with this mess deal with this mess. Imagine it stopped working on Fathers Day when I had company with 22 people including us five. The case manager cancelled the appointment because I asked for a new fridge so now I have to wait 10 days for someone to fix it. Not happy at all. I want a new fridge.
Product
Ge Appliances Freezer
#499753
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The freezer side of my refrigerator has been making a puddle on my hardwood floor. I scheduled an service appointment. On the day of the appointment, I was to wait at home from 1:00 - 5:00 for the repairman. At 4:55, the repairman called and said he would be at least 2...
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GE_Appliances
GE_Appliances

I'm sorry this has happened. If you'd like us to review your situation, please send your details to eResponse@ge.com. Thanks.

Product
Ge Appliances Freezer
#445336
I have a GE french Door fridge. With bottom freezer that won't maintain 0 degrees. It fluctuates between -6 setting in order to keep it from getting to warm and +17. G E has been out to repair it 3 times with no success. Was told the last time it was "Normal for it...
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Product
Ge Appliances Freezer
#339267
I purchased a very expensive ge profile refrigerator french door, freezer bottom six years ago and have had nothing but problems. The refrigerator can not stay cool and the freezer is way too cold! We have replaced the mother board twice and the thermodisc and still...
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Product
Ge Appliances Freezer
#337316
In his words "I drilled *** in the wrong place on your frig. Drilled through the power coupling. Now the the frig can't repaired." Prior to the service calls I only has a slight temp. problem (32 in food area/5 in freezer) that I was trying to fix. Now GE...
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GE_Appliances
GE_Appliances

Hello, I am sorry to hear about this incident. If you have a moment, we would like to look into this for you. Can you email us at eResponse@ge.com please? Thank you, ...

Product
Ge Appliances Freezer
#323061
I purchased a GE refridgerator and have had problems with it a few months after. In the beginning it started having issues with staying cold, and the freezer wouldn't stay cold the food would go bad and condensation everywhere. Then it was the filter had to be...
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Product
Ge Appliances Freezer
#316198
Remodeled kitchen in Jan 2005 - bought GE Profile refrigerator, stove and above atove microwave. Never mind the dark smoke bellowing form the stove the first time we turned it on... the fire department came right away and the dealer we purchased it from was kind enough...
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Anonymous
Berlin email:berls10@hotmail.c

sorry if anyone has had this problem and can direct me properly then helllllppp!!!!!!email me if you can email: var prefix = \'ma\' + \'il\' + \'to\'; ...

Anonymous
berlin

i bought a GE side by side model No. BSS25JSTASS and after about a year or so the ice maker began dripping water. then i noticed that it was because the refrigerator seemed to...

Product
Ge Appliances Freezer
#310425