Service technician came out a few times to repair my refrigerator for the thermostat was not working properly and my food perished. The service man was rude and his facial expression was angry and he seemed that he didn't want to do the repairs.
I contacted GE to schedule another appointment for February 9, 2011 because the refrigerator water dispenser stopped working. The technician stated that he will not move the refrigerator for it is was not on his contract or job description to move the refrigerator and that I needed to find someone to move the refrigerator and to reschedule.
I called GE to file a formal complaint. Spoke to a Supervisor which he stated he was sorry for the inconvenience and he rescheduled another appointment. It was a no show and they never called to confirm the appointment. I was so frustrated that I did not bother to call them back and now I have water damage because of their poor service.
Then I decided to call them again and they said,"There is no record of the day I spoke with the Supervisor on 2/9/11.
I believe all customer calls are recorded for quality purposes.
Can they check their recorded calls?
Product or Service Mentioned: Ge Appliances Repair.