I bought a GE ADEW50LQ Dehumidifier in July 2013 with a 90 day warranty and a 1 Year Limited Warranty. I discovered after the 30 day Store return period that the Unit did not automatically shut off when it reached the proper humidity. This is at a summer cabin which we only visit sporadically, so the feature is very important. I called GE during the 90 day warranty period and, after 5 or 6 holds and transfers was told I needed to send the Charge Card ticket back with the unit to GE. I was leaving NY in a day and the Charge Ticket was in NV. One of the CS Rep's sent me a "Serial # Look up" showing when and where I bought it, but that was not deemed sufficient. I gave up thinking I could just do it next year when I returned in the Spring.
I returned in May 2014 and called GE. After 8 holds and call backs and 1+ hours on the phone, and 8 people telling me they were the wrong person or could not find the information, I found Daniel, a manager. He was able to find the info on the unit and informed me they didn't need me to send it back, I would have to dispose of it myself. He said he would send the "refund". The "refund" was a "Good Will Certificate" good for 90 days on specified GE products good for 90 days - like I would be interested in a GE product.
I would suggest that IF you buy a GE product you thoroughly check out the warranty. Personally will never buy another GE product over a $230 issue.
Product or Service Mentioned: Ge Appliances Warranty.
Monetary Loss: $232.