68 views
0 comments

On Saturday, my 7-year old GE Profile Refrigerator quit working. I assume its the compressor, which is under warranty.

I called and was given the first available appointment - for Wednesday afternoon, but I was told that a broken refrigerator is considered an emergency, which takes precedence over routine maintenance calls and I likely would hear from someone that day or early Monday morning.

When I didn't hear, I called again on Monday and was told that the appointment was reclassified from routine to emergency and I should hear from someone shortly. Four hours later, I called and was told that they won't have anyone out to fix the refrigerator until Wednesday afternoon.

The person with whom I was speaking offered to put me through to customer relations, when I said I didn't find this satisfactory and I thanked her for doing so. The call then disconnected.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

GE Appliances Reviews

  1. 480 reviews
  2. 194 reviews
  3. 76 reviews
  4. 28 reviews
  5. 23 reviews
GE Appliances reviews