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3.6

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Case: 0420****

Subject: GE - Parts Question

Question: Good evening

Several days ago I was cooking a large pot of gumbo on my large anterior right burner when there was a loud pop or snapping sound from under the pot. Upon removal of the pot, I noted a linear crack across the face of the ceramic burner face. I shut the unit off and allowed the surface to cool. Then came another cracking sound from the same surface resulting in an extension of the original crack.

Several questions:

1.

Is the top under warranty

2. is the top alone replaceable

3. is there a video demonstrating how to replace the top.

If the answer to # 1 is "yes" then# 2 and #3 are moot.

If #1 is not "yes" then please advise on #2 and #3.

Thank you for your time and expertise

C.A.Leftridge,Jr MD

ref:_00D4PxZeh._5004P1C8j43:ref

Since the above, I have sent 2 additional followup emails without receiving in return the minimum courtesy of a reply. I did receive the hoary response that a "representative will be with you as soon as possible."

User's recommendation: caveat emptor.

Product or Service Mentioned: Ge Appliances Range.

Preferred solution: Let the company propose a solution.

Ge Appliances Pros: Unit worked fine and as advertised.

Ge Appliances Cons: Customer service non responsive, Lack of customer service as it related to respond time.

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