Update by user Jan 18, 2016
Well after being diligent in my requests to them , my microwave was replaced under their "Program " a week before Thanksgiving 2014 with a different model that is smaller , has a plasic-chrome film handle and this goofy knob instead of the full touch screen. They shipped it to my house and then sent a tech to remove the old one and install the new one.
The granite backsplash behind the GE Cafe dual fuel stove was custom notched for the original microwave and now there is a gap due to the new unit being .5 cubic foot smaller.....the new unit is lacking in quick menu features that were on the original unit. The smaller size unit won't accommodate our square dinnerware now as the corners now hit and won't rotate....Grrrrrrrr
The plasic-chrome film started peeling off of the handle about 5 months after the install.... Will have to call them again.
The microwave is still working though.
A shame that I had to go through the BS that I have been through and get a replacement that is of less quality than what I bought and paid for. Although they did finally replace my defective unit , I received less than stellar customer service for quite some time and now have a lesser quality unit and quite honestly, an ugly design.
GE will not get another chance from me or anyone that I speak too that is looking to make a purchase....
My friend that is a local police officer bought the same model right before I did and is having the same issues , I don't think that it has been used a dozen times since he bought it as he is single and eats out daily. Bryan
Original review posted by user Oct 07, 2012
this above the range microwave should be recalled !!! The number of complaints against this microwave is staggering!! The touchpad has a serious design flaw in that it does not function after cooking on the range below it. Mine is mounted above my GE Cafe dual fuel range at a height above their minimum mounting height.
I contacted GE, had a "case manager" contact me and a service tech came to my house, control unit is bad. The cost of the part is $500.00 plus a service call !! I voiced my opinion about the keypad and control unit being a defect in engineering and that it should be replaced by GE. After multiple emails back and forth she offered a 50% discount on the part, why would I pay that much to fix my microwave with a part that is going to fail again due to the obvious design flaw that GE's engineers have not addressed by making a redesigned part? i decided to not repair my microwave. Instead I joined the GE community website and voiced my opinion there like thousands of others have. I was very persistent for 17 posts...then last week they decided that to shut me up by banning me from the site AND removed ALL of my posts. GE simply does not care about the consumers that made them the giant that they are today. The firstname.lastname@example.org is a joke as well !! the entire GE community pages are full of the same posts..." I am sorry to hear about your problem, please email us your model number and serial number..." only to get a response of we can schedule a technician to come to your house for $$$. FIX THE PROBLEM !!!! You already know that there are THOUSANDS of us with the EXACT issue. Send a tech to my house WITH the part...I will even pay for the tech to install it but I do not feel I should be charged for a defective design from your engineers shortsightedness of thinking a microhood would not be used above a range with steam below it.
My very expensive microwave is useless kitchen art...it does work very well as a paper plate holder.
Product or Service Mentioned: Ge Appliances Repair.
Monetary Loss: $600.