Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Their service department is absolutely terrible. The motherboard went out after only 8 months of use.

They never notified the appliance repair company that the part was backordered (I had to follow-up on that) and every step of the way I kept being told "someone will follow-up in 2-3 business days". No one ever followed up with me, I had to call to check on the status of my claim EVERY time. The request for a replacement dishwasher after two weeks was denied because the part was going to be available in another week, but then I wouldn't receive the part for a minimum of another week after that. When I asked to speak to a superior she refused and told me no one was available.

After demanding to speak to one I was told they would contact me in ANOTHER 2-3 business days (we'll see if that ever happens).

This is (still going on) an absolutely awful service experience. I don't care that the dishwasher broke, I care that they've handled it so poorly.

Product or Service Mentioned: Ge Appliances Dishwasher Repair.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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