I, too, am a very dissatisfied GE Profile customer. We remodeled our kitchen entirely with GE Profile appliances in late 2003 - early 2004. We paid top dollar for what we thought were quality, top of the line appliances. BOY WERE WE WRONG!! Our Advantium 120 microwave / convection has been repaired 4 times for various issues and is broken again (repeat problem: used the convection oven and apparently fried the unit). Our glass cooktop has been repaired twice; burners replaced. Oven repaired once (don't recall why). Dishwasher repaired twice. One visit identified that the sprayer arm was installed UPSIDE down @ the factory and another time the basket wheels were replaced. And, finally the refrigerator is now dying: the freezer seems to recycle going from zero to 20 degrees. If I wanted soft ice cream, I would go to the nearby ice cream stand.
My husband and I live alone. Our home is well maintained and everything is well taken care of. The GE call center personnel are courteous but could care less that their products stink and do nothing to ensure that they don't lose another customer.
The GE repair guy was great. We were on a first name basis. I knew what he liked in his coffee and made sure that I had a fresh pot waiting for him. On his last visit, he told me that he was retiring at the end of the year (2009).
My husband is a general contractor who does kitchen remodels. We tell EVERYONE about our experience and suggest they never, ever purchase GE products. We are adamant about it. Maybe instead of containing our comments to websites like this, as consumers we need to talk up the issue with anyone who will listen.
Given that I hate GE appliances and our repairman is retired, there is no reasone to continue on this journey. Today, I went shopping for a new microwave - - not a GE that's for sure. And, soon I will be shopping for a new refrigerator. I would bet that GE could care less that they will lose several thousand dollars in revenue. Oh well.
Product or Service Mentioned: Ge Appliances Cooktop.