GE Appliances
Reviews and Complaints
GE washer
I feel your pain ...
I purchased a ge profile refrigerator model # Pfcs1njwa it has an embraco compressor and inverter. In the 7 years I had this fridge , the inverter has gone bad 3 times , most recently replaced in October 2015 with ge part # Wr49x10283 and its dead again as of today.
Ge themselves wouldnt take any responsibility, emails back and forth got me an offer to buy a new ge fridge for a 30 % discount. Based on my experience with ge refrigerators and this reoccurring issue you can't blame me for not accepting their offer. Doing research on this I found many consumers complaining that their embraco inverters were exposed to the heat of the compressor and you can see visible heat marks and damage to the casing. I have a Service protection Plan and after losing some of my food for the 3rd time yesterday , i ran out to buy a small fridge to store some food over the weekend.
Usually the warranty service sends someone over , they take a look and tell me yup its the inverter and then order the part and make a followup appointment to actually replace it. This time i got lucky .... and the GE serviceman ran down to his truck and brought up the fourth inverter ...yes 3rd embraco inverter, and fixed my fridge in 5 min. I actually took a look ta the two broken ones , the one replaced in oct 2015 had smaller capacitors and one seems to have been burning , smelled like it an oily substance was all over the inside cover of the inverter.
I tried reaching out to embraco and hoped that at least they would take some responsibility for this faulty design ...Again 3 inverters failing in such a short amount of time is unreasonable and extremely expensive , I need to maintain a warranty on this fridge at $22 bucks a month for the forseeable future.
I actually called embraco and spoke to someone who transferred me to quality control ...he was away from his desk , I left a message , but im not holding my breath to get a reasonable answer. Meanwhile i have a box full of old interverters , control boards etc.
Worst Warranty Repair Service Ever!
- Being told something that never happens or is not true
Preferred solution: Full refund
Repair Service
- Service
Preferred solution: Full refund
Resolved: Recalled GE Washer Fire Cost me over $500
GE finally contacted me and provided the requested reimbursement.
When this event occurred, we immediately unplugged the washer from its electrical supply, but smoldering continued for a few minutes. When the smoldering and smoking had slowed, we removed the backsplash and used a fire extinguisher as an additional safety measure as there did seem to be heat generated from the control board area. The Washer had been loaded with laundry, which then had to be taken to a laundromat along with all of our laundry as we of course would not reconnect the defective GE Washer to the electrical supply. We researched having the main control board replaced, but learned that a new washer could be obtained for a lower cost than the parts and labor for repair.
We purchased a new washing machine of a different brand and paid to have the defective GE Washer hauled away at the time of delivery of our new machine. GE issued a Recall Notice dated 28-Nov-2016 for this defective washer citing that there is a risk of fire. By that time, six months following the recalled defective GE washer catching fire, the defective GE washer had been removed from our home and replaced with an alternate brand. Upon receiving the Recall Notice, I immediately contacted GE to request reimbursement for the replacement washer that I purchased, plus the expended fire extinguisher and laundromat costs, a total of $522.50.
GE failed to respond and so I re-transmitted my request on 13-Feb-2017. Finally on 03-March-2017, GE called to advise that since I no longer have the washer for their "verification", my request will not be considered. I had provided photos (included here) indicating charring of the washer backsplash above the area where the fire originated, but GE used this weak excuse of the washer having been removed from our home nine (9) months earlier for not reimbursing for the replacement washer. The defective GE washer was no longer under warranty and I saw no reason to contact GE prior to my receipt of the Recall letter.
And who in the world would keep a burned out washer at their home for months after it had been replaced?
Our home is still loaded with GE Appliances including dishwasher, clothes dryer, refrigerator, microwave, cooktop, range and vent hood. Hopefully these items will not catch fire, and as they reach the end of their service life, they will certainly not be replaced with GE products.
Preferred solution: GE Appliances pays me $522.50
In total Shock!
Four year old dryer quits
- Gas stove
- Short-lived dryer
Preferred solution: Full refund
WORST CUSTOMER SERVICE EVER
Love the products.........would never buy another again.....why you ask? Because a rather minor rebated ($25.00 per appliance) totaling $100 was denied.
I purchased my appliances at Lowes and specifically got an extended warranty from an outside source so that I could qualify for a minor rebate on my top end appliances.
Submitted the claim.....never heard back from GE......and in a discussion with family, I realized I never got my $100 VISA card..........I called, was originally told it was 'on hold' for dealer information.......representative went to "supervisor" where it was promptly denied as I purchased my products ( not the warranty) at LOWES...........am guessing Lowe's did something major to this company........why even allow them to sell the products? Why even create these situations.........NEVER HAD ANY FOLLOWUP.........not an email, a call.........nothing............just fell into the deep ravine of a Lowe's customer........DON'T buy a GE product , don't waste your time......other models from other business' will do you well in your kitchen.......WOW, is all that I can say
- Ge applicances
- Style of my applainces
- Product and customer service
Preferred solution: Let the company propose a solution
I grew up with ge appliances and thought they were the best
Internal icemaker leak in GE Monogram refrigerator
Preferred solution: Let the company propose a solution
GE Appliances are a piece of Junk.
- Poor quality
- Appliances broke within a year
- Supervisor worse than case manager
Preferred solution: Full refund
3 year pld refrigerator not cooling . Tech says i need a mot
No more GE products
My experience is awful.
Preferred solution: Full refund
DO NOT BUY GE WASHING MACHINE GTW485***
Preferred solution: Accept responsibility of, and pay for, damaged goods
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