Daniel M Enb

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Failure to Resolve Problem; too much time

Refrigerator electronics failed after replacing water filter. Unit still cools but zero controls interfacing.
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Loss:
$600
Pros:
  • Nice appearance
Cons:
  • Ge cafe suite of appliances do not match
  • Poor electronics

Preferred solution: Technical resolution and price credit, now.

User's recommendation: Beware of poor design/quality electronics with GE Cafe refrigerators.

Janet B Wpz

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Verified Reviewer

GE REPAIR-Fridge not cooling-repaired but stopped cooling within days

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Original review Sep 06, 2023

VERY UPSET CONSUMER HERE...1 year old Fridge stopped cooling ( same as the last one we had!) Took weeks before we could get repair, repair came in July, said was working, worked for a few days then same issue. Lost hundreds of $$ in food per usual with a GE Fridge.

(Never again) FYI: We have hundreds of units going up on our construction projects and was going to use GE products (laughable...not now that's for sure). Scheduled another repair which was 4 weeks out, tech texted that he would be there at 10:06AM, then after seeing another text, texted that he would come at 3:11PM. At approximately 1PM, I received another text from tech stating that our Repair had been canceled. I never canceled as I drove 2 hours to be there!

Come to find out when I typed in GE Service On line it threw me over to Sears GE Service unbeknownst to me they are not affiliated evidently. I have been trying to get service for weeks now and was just told that GE Service can;t come out until 9/22!!! That's unacceptable given the situation here.We have been without a fridge since JULY!!! SOMEONE WITH AUTHORITY MUST CALL ME ASAP AS I AM GETTING NO WHERE WITH ANYONE AT GE.

ITS A TYPICAL RUN AROUND AND I'M TIRED OF IT. THIS IS A JOKE. I WANT A NEW FRIDGE OR REIMBURSEMENT FOR THIS LEMON SO I CAN GET A FRIDGE THAT WORKS. I'M SO DONE WITH GE APPLIANCES!!!

PLEASE HAVE SOMEONE CONTACT ME ASAP!!! 617-594-**** OR I WILL CONTACT THE MEDIA FOR SURE.

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Loss:
$4000
Pros:
  • Easily accessible
Cons:
  • Service
  • Constant issues repairs upon warranty date being up

Preferred solution: NEW FRIDGE-REIMBURSED FOR HUNDREDS OF DOLLARS IN LOST FOOD.

User's recommendation: STAY AWAY FROM GE APPLIANCES!!

Connie R Gck

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Verified Reviewer
| map-marker Lufkin, Texas

Defective GE Washer

To start with we have been in contact with customer support for a couple of months.

Purchased GE washer Aug. 21st thru Lowes.

Did not use for 2 days and Lowes would not cover it because we didn't put on their credit card.

Paid cash. $600.77

The washer would drain but not spin. Tried on multiple types of loads.

1st repair man did nothing. Said this was his first day back and didn't have his tools or testing equipment.

2nd repair man checked it and don't know what he did.

Didn't fix problem.

3rd time changed electrical board and didn't fix problem.

4th time he changed electrical board again. Water sprayed all over my utility room and burned out board. Our electrician said it probably harmed the other wiring on washer.

We talked to a lady that said she would try to replace it.

They overrode this and says they are sending repair man out on 24th.

I am elderly and have problems getting around and cannot go to laundromat. THIS HAS GONE ON 2 MONTHS.

I WANT MY MONEY BACK OR THE WASHER REPLACED NOW!!

They have ruined it in the last 4 tries of repair and what makes you think the 5th try will work on a electrically damaged machine.

I have piled up laundry and expect a new one ASAP or a refund so I can buy a different.brand. MAKE THIS DECISION QUICKLY BECAUSE THIS OLD LADY IS PISSED OFF.

CONNIE & JOHN REDD

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User's recommendation: Don't buy. Customer service stinks.

Anonymous
map-marker Las Vegas, Nevada

I wrote my review below

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I bought a GE dryer in October 2022. I immediately had issues with it.

A service person came out. He replaced nine parts. The dryer has never been the same. I just put a load of clothes in the dryer is no longer drying your service professionals have been out to my home five times when I called GE, the woman on the phone said because of the issues I was having she would extend my warranty until April when I called today to set up an appointment my warrantee has not been extended to April.

Terrible company terrible customer service terrible dryer if there was such thing as a lemon law for dryers, like they have automobiles . I would have a lemon on my hand.

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User's recommendation: Stay away from GE

Resolved
Brycen Zfv

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Verified Reviewer

Resolved: Registration

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Updated by user Oct 18, 2023

Company fixed the issue and I have been provided with apology. Service tech came and fixed malfunction

Original review Sep 14, 2023
No live person to answer a call. Directed to web site which doesnt work. Tried to register new appliances
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Preferred solution: A phone call to speak to live perso

Joyce T Csn

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Verified Buyer
|

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Verified Reviewer
| map-marker Plainwell, Michigan

I sent you info for Window A/C

GE Appliances - I sent you info for Window A/C

I believe Ive already sent information regarding the three window air conditioners purchased one year three months ago I believe or four months ago not sure the condenser or whatever it is does not work they do not blow cold air Home Depot will do nothing about it I am asking for my monies to be reimbursed to us or send us three more 8000 BTU units it will not cost the company anything but my husband and I are in our 80s retired and replacing these three units will cost us a bunch we are on a limited income please consider reimbursing us for these window air conditioners you can text me at 269-330-**** or mail me at post office Box 144, Plainwell, MI 49080 my email is TILLERJOY 9@***.com

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User's recommendation: Beware that window A/C may not function the second summer

Anonymous
map-marker Spring Hill, Florida

Please call 847-975-****

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Refridgerator is not staying cold and the temp control is locked. The freezer is fine but not he fridge. Please help
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John G Voe

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Verified Reviewer

Price drop and rebate

Hello GE-

I have been a long time owner of GE (and only GE) appliances since 1989. So when it was time to replace my appliances, I went to Steve's Appliances in Mounds View, MN.

On 9/27/23 I purchased a new GE refrigerator, range and dishwasher. The very next day, the range price dropped $250! The refrigerator and dishwasher stayed the same. I also learned that there is a $100 rebate for buying 3 GE appliances that began on 9/28/23.

The store said there wasn't anything they could do for me, because GE sets the prices and they cannot anticipate any changes.

As a teacher with very little income and a loyal GE customer, I'm appealing and begging you to help me with this $350 difference.

I've always and only trusted GE appliances, and our other units have served us faithfully well!

Any assistance you can provide me would be tremendously appreciated. If there's any additional information you need from me, please let me know.

Thank you for making great appliances, and thank you in advance for your help!

Sincerely,

John Gannon

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Loss:
$100
Pros:
  • Good quality
Cons:
  • Poor customer relations

Preferred solution: Price reduction

User's recommendation: GE has chosen to ignore me, which is very disappointing to a loyal, longtime patron like me.

Karen E Eka

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Verified Reviewer

Dryer

Customer service is not open on weekends. I did not get any help with my issue. Most normal people work on appliances on the weekends (if it is not an emergency) and I had no help. Need to consider having customer service on the weekends!!!
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Cons:
  • No weekend customer service

Preferred solution: Help on weekends

User's recommendation: More help on YouTube and GE Customer Service

Saraswathi S Hdg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Microwave handle broke

GE Appliances - Microwave handle broke
Looks like stress crack, can see the plastic screw like attachments i the handle. It just came apart while opening thw mw door
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Pros:
  • Easy to use
Cons:
  • Constant breakage and minor issues needing attention

Preferred solution: Replacement part, for free

User's recommendation: Don’t buy

Anonymous
map-marker Mississauga, Ontario

Fridge not working from day one mabe sucks

Ice Machine was not working,fridge making noise and not keeping preset temperature since brand new.New ice maker air damper and fridge fan assembly was replaced so far,waiting for another part to be installed this week as the noise and temperature issues are still there
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Anonymous
map-marker Cape Coral, Florida

Repair man never showed up

I call GE for a repair and the man called to let me know he was on his way I unfortunately he showed up in the wrong state. I live in Florida and he was sent to Illinois for
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Anonymous
map-marker Euless, Texas

My stove is no longer good

The stove I just but around two years is no longer good I paid more than $1,000 dollars I dont get any help so in the rest of my life I believe I not going to buy any GE electric. I wait three days to connect costumer service when I get. i dont get any help
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Anonymous
map-marker Mount Vernon, Virginia

Worse Customer service ever

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My fridge and Freezer stopped cooling. I scheduled maintenance service on August 28 from 01:00 p.m.

to 05:00 p.m.

My confirmation number is 07005****.

However, no one showed up to do the required service and bothered to call, text, or send emails explaining why they did not come.

I called customer service twice, and each call lasted 45 minutes without help. In the second call, the representative told me he couldn't get to the dispatcher to find out what happened. And that I will receive a call or email from them soon. Again, nothing happened.

I had to request help from a local technician to fix my fridge and will end up paying 600 USD for a service I should get from GE.

I Called them again and tried to find an answer after they sent me an email to reschedule my service to Sep-08. They did not have a reasonable justification for my complaint. I talked to one of their supervisors and expressed my frustration with how I was treated. I informed her that I did not call asking for compensation.

That is what they thought. I called to get an explanation for their insolent treatment and if they trained their employees about how to treat their customers fairly and professionally.

I also sent an email informing them that I would cancel the appointment. What bothers me the most is that they assumed it was all about the money and that I would request compensation from them. But the people's dignity is much more valuable.

The least that can be said about my experience with GE appliances is horrible.

I'm wondering what kind of customer service GE has, as it is considered one of the elite companies in America.

I will find a solution for all other GE appliances in my house to replace them with more reliable company appliances. I don't need to go through the same drama again in the future.

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User's recommendation: Don't buy their appliances and don't call them to repair

Anonymous
map-marker Mclean, Virginia

Explanation of "MORE WATER" option

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I pushed the "more water" option but it gave me a buzzing sound and no light appeared let me know it had accepted that option.

This SAME issue is asked several times by various customers online. The question is NEVER answered online.

Instead, there is a copy and paste reply of what the more water option means on p.10 of the manual. Everyone is reading the manual and following the instructions. The "more water" option is not working.

I have only had the new washer 1 week. So, I tried to problem solve myself.

It seems that when the "normal" cycle is selected - you cannot use the "more water" option - it gives you a buzz sound and does not light up. HOWEVER, when selecting the "Bulky" bedding option, you CAN select the "more water" option and it lights up. I have not had time to problem solve any further. HOWEVER - why isn't any of THIS information that a CUSTOMER figured out in the replies to the various people that inquired?

WHY doesn't your tech department know how your own washers work? Angela wanted to send a tech to my home. The washer is not broken, the "more water" option simply works with some cycles and not others. THIS information is NOT in the manual.

It SHOULD be/ NEEDS to be in the manual.

WHY AM I DOING YOUR JOB FOR YOU? I SHOULD BE PAYED FOR DOING ALL OF THE WORK BECAUSE CALLING GE WAS A WASTE OF MY TIME.

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