GE Appliances
Reviews and Complaints
www.geappliances.com
Brenen Rqy
Atlanta, Georgia
Ge appliances
I bought a house in September 2008 and have a new Ge Refrigerator, new ge stove, new ge dishwasher and new ge microwave. Dishwasher and microwave have died and the refrigerator keeps freezing up and wont make ice. How can all of your appliances die at one time. I will never buy ge again...What is so bad about this is they have quit working all at the same time. My microwave stated the key board had a short in it and it is a over the stove microwave. I checked all the breakers and has nothing to do with them working at this point...if i had known how sorry there products were i would never had bought there products.
Loss:
$2000
1 comment
John C Uyk
Salinas, California
GE Bad Quality, Worse Service
I purchased a GE Profile refrigerator less than 2 years ago, being their higher end line I thought you get what you pay for. My refrigerator recently stopped cooling over the weekend and all of my food had to be thrown away. I called Monday morning at 6:00 am to get the service from an extended warranty through Service Protection Advantage. The appointment could not be scheduled until late Wednesday. That is 5 days without a refrigerator, if they can fix it on the first visit. The 3rd party for the extended warranty can't help me move the date up and GE won't talk to me because the policy is not through them, even though they are the ones doing the service. For what I paid for the appliance and service contract I could have bought a cheaper appliance from another manufacturer and replaced it every 2 years out of pocket. Although I'm sure the cheaper appliance would last longer than the GE has and it wouldn't have to be replaced.
Mike W Kox
Gillette, Wyoming
Robbed By GE
Bought a GE Profile refrigerator a little over a year ago. This thing is trash. We cannot keep food in the freezer. After about a week any thing in the freezer taste "freezer burnt" and has a large amount of frost built up on it. The drinks and food in the refrigerator door are not very cold also. I have had appliance technicians check it three times, one was even on the phone with the factory technician while checking everything. All three times I was told there was not anything wrong with it. I will never buy another GE appliance or recommend one to anyone. I see on here and on other appliance reviews that many other people have the same issues with these refrigerators. Junk, Junk, Junk!!!
Cantrell Jjg
Pasadena, California
Chronic GE refrigerator failures
We purchased a GE Profile refrigerator (Mod# PSS26PSTA SS) four years ago. It started failing after 3 years. Initially we were told it needed an "ice ball kit". Then a mother board failed. Then a therister failed. Then 7 more motherboards. Now the tech advises that foam needs to be inserted behind the therister to prevent ice build up and that three motherboard mounting screws should be removed to prevent shorting the motherboard. This is engineering incompetence and management fraud. GE used to be an American icon but now it is just a joks. Its execs hide behind automated phone lines to no where. I will vehemently recommend to everyone I meet to avoid GE products at all costs. I also recommend against using Consumer Reports as a guide since it was largely based on its recommendation that we bought this unit to begin with. Lastly, I am contacting the States Attorney;s Consumer Protection Div and any other legal entity related to consumer fraud to force GE to stand behind its (junk) products.
2 comments
Jeff D Dzh
Richardson, Texas
NEVER EVER BUY GE/Less than 2 years old and dead are my Refrigerator, Microwave and Convection Ovens
I had my house installed in September of 2009, less than two years ago with a GE side by side refrigerator, glass top oven, microwave oven, convection oven, and dishwasher (all stainless). Well now the side by side refrigerator compressor is out, the convection oven is dead, and the microwave oven does not heat. From this, can I assume I will need to replace my glass top oven and my dishwasher? GE tells me they can have a repair technician come out on my own dime. Really, I have to pay for this product? Had I of known this when I chose the appliances on my home, I would have tried going with LG or Kenmore. What is up with GE? All I can say is I will NEVER buy anything GE again. Horrible product, and bad service.
2 comments
Ladana Uke
Gulfport, Mississippi
GE Refrigerator a lemon
I have had to have my GE refrigerator repaired, under warranty, serveral times now for the same issue. During this latest attempt to get it repaired, I find that GE is claiming my warranty is out of date, only the parts are under warranty. Had the technician repaired the problem initially, the problem would have never reoccured, yet it did, hence, the technician did not repair it initially. Now GE is refusing to honor the warranty. The refrigerator's icemaker keeps dropping metal washers into the glass when dispensing ice. Nearly choked my nephew. Bascially, the icemaker is useless now.
Loss:
$1250
auntkatt C
Saint Louis, Missouri
The GE products I bought,Microwave & Fridge both have broke with in 2 yrs of ownership!!
I bought 3 GE products & spent big bucks!! 1. The Microwave stopped cooking food after 2 yrs- so we pd to have it fixed through GE only for it it to break the same way 2 yrs later. So the $300 Microwave + the $200 repair/parts cost got us for 4 yrs a $500 Microwave!!!! I bought an LG ($300 on sale) to replace it!! So add that costs in!Then the GE side by side fridge Mod#GSL25JFTA BS/ser# GL234990 - the door handle was loose after a few months- But GE would not send a guy out to fix it for free- not under warranty I was told!! Then after 1 yr ( after the warranty expired) the water stopped working- it sometimes comes on- but we have looked at the lines & changed the filter, and it still has a mind of its own. The ice works fine. It also makes a whining sound since we got it- I called about it- and they said that was the noise it makes????? Yea Right? So they are lemons! I will never buy GE again- they do not stand behind their products- with or with out the warranty!
2 comments
Anonymous
Dallas, Texas
Piece of *** deep fryer
Recvd your GE Deep Fryer for Christmas, WalMart won't exchange as I don't have the recpt. Used 3x and now the power doesn't work. Thoroughly cleaned it as well as the magnetic posts still nothing.My frustration mounted when it took forever for me to get to this part of your website. I'm better now. I own many GE products and so did my Momma. I know this is something probably simple to take care of but I'm struggling. Please tell me what else it may be and how to do it. Thank you Janet
dwaggoner
Mason, Ohio
GE APPLIANCES-POOR QUALITY DO NOT LAST
Purchased a water on the door side by side refrigerator, over the stove microwave, and convection oven. Something major wrong with all of them. The microwave is 5 years old, the frig and oven are 7 years old. Water line in frig freezes at least 2x/month. Have to stand there with a blow dryer to unfreeze the line. The hot burner light is stuck on in the oven, the microwave just started squeaking and making a loud sound. Called GE repair number. $79 charge to come out and since it's for multiple appliances was told to add $25-$30 per appliance. First and LAST time to buy GE. Have to replace all appliances in less than 8 years. Over $2000 investment, out the window.
jim m Fnz
Reston, Virginia
Will not send out service person
we purchased a new g. e. washer and dryer, the washer went haywire after 6 wks,,,and the repairman wants us to repair it over the phone,,,,too lazy to come out and check it.will NOT PURCHASE A GE APPL,AGAIN OR RECOMEND THEM,,,, we tried for two weeks to get in touch ge and then the repairman didnt call for a wk,then wants us to do service checks over phone ,im disabled and cannot move appl,around ,my wife cannot either,,,some *** stuff like unplug washer open lid 5 times and close ,,the machine is making loud noises,i dont think this is a good repair,,,KINDA *** I THINK
Loss:
$700
Anonymous
Calgary, Alberta
Ge Profile Refrigerator
We purchased a GE Profile model PDS22 bottom freezer refrigerator in 2006, we also purchased the extended warranty. Within the first six months there was a problem with it freezing the vegetables which was repaired under warranty. A month ago it started smelling hot and would not maintain set temperatures in either compartment. I removed the back panel to discover the condenser fan had stopped working. when I unplugged the fan there was a noticeable change in the operational sounds. The compressor was too hot to touch and ran continually. I measured for power at the wires running to the cooling fan. I got a reading of 24 volts AC. Upon googling the problem, I discovered there was a problem with the motherboard shorting and burning out the cooling fan. There was according to the website YouFixIt.com there was a recall which we were never notified about by GE. We copied the letter from the website with GE saying they were replacing these components free of charge until further notice. After contacting GE we were told there was no such recall, our model was not on the list anyway (3rd from the bottom on the right column) supplied by GE. PDS22.... along with about 97 other models in the profile line built between October 05 and July 06. And told us they supplied a very good warranty and were very proud of their product line. And would do nothing for us.
1 comment
brokendishwasher
Saginaw, Michigan
GE Recall Service - NOT!!!!
So I got the recall for my GE dishwasher and called to set up service. I was told I could not use the GE serviceman we have used in the past but had to use a certified recall service person. Which they sent out. He arrived an hour after the time scheduled. Then he told me he hadn't paid attention during training for the repair. Then he spent the entire time basically telling me that people in my profession are a rip-off. Great, huh? So he left, and we notice that the dishwasher no longer shuts off when you open the door. Three days later we have the family over for thanksgiving and I run the dishwasher after dinner. My mother-in-law was the fist to notice the river of dirty water running across the floor. Not only does the dishwasher not turn off when the door is open, but now the door won't stay shut. So I called GE yet again and they set up with another company to fix it. So I take this morning off from work to be there. The repairman called to see if I had gotten the recall part. I explained that he was coming out to fix the damage from the recall part being put in. WHOA! He can't do that! I explained that GE had authorized it. He said he had to call GE and would call right back. An hour and a half later, no callback. So I called them. No can do. I have to call GE. So I call GE. First person says ok and puts me on hold (they're good at that) to schedule repair. Then switches me to another person, who switches me to another person, who switches me to another person who tells me that only the person who damaged the machine can repair it. And then she flat out tells me that no way would they have scheduled things the way they did. Ummmm, hello, I didn't schedule it, YOU did. So now I get to take another day off from work (and pay a replacement) to have the guy who broke my dishwasher come out again. Seriously??????
Loss:
$1000
3 comments
Anonymous
Bluffton, South Carolina
GE refuses to replace appliance doors because it's a "cosmetic issue"
In 2008, I remodeled my kitchen and installed all GE profile applicances. After the 1 year warranty period,the front panel on both the dishwasher and the side by side refridgerator, have streak and blotch patterns. I've only used the recommended stainless cleaner, but nothing helps. I called GE to complain and asked for new front panels. They tell me this is a "cosmetic" problem and they will, at a reduced price, provide new front panels...of course, I would also have to pay the technician's cost. The stainless steel materials used in these appliances appears to be faulty, but GE refuses to accept this as their responsiblity because "it's a cosmetic issue".
Susan T Xwb
Abilene, Texas
GE Wall Oven Touchpad Very Poor Quality
Updated by user Jul 04, 2011
Update: GE contacted us by telephone and sent a new touchpad as well as arranging a free install with a local repairman. It is our understanding that the basic design was faulty.
The material used was not able to stand up to high temperatures (i.e. running the...
Original review Sep 11, 2010
Had a GE wall oven a short time when the touchpad began to crack around the most often used buttons and develop air bubbles. We replaced it with the correct model.The second is worse and took less time to start to degrade. It has a four inch air bubble beneath the surface and most of the selections have cracks around them, even those we never use. Have emailed GE twice via the website. The first received a automated response only.
The second attempt did not even receive an automated response.
We won't be buying any more GE appliances. Their customer service is unresponsive and products are worthless.
Loss:
$100
7 comments
dashesy
Salt Lake City, Utah
GE Spacemaker Microwave forces entering clock to work
I have a Spacemaker microwave (model "jvm1651wb ge") The clock resets for no apparent reason (no outage). Well, no problem I have cell phone and iPod and iPad, and so and so to look for clock. However, the freaking microwave does not cook or do anything before I enter the clock and date every single time it is reset! It becomes useless. A microwave should cook, I do not want it to play music for example. I want to put the food inside and cook or defrost it for some given time. The basic functionality should not be compromised for fancy details, this is what is called *** design. Am going to throw it away on next paycheck!
Loss:
$400
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Did we buy the same house? GE is is junk.