filters
state:
Show
city:
Show
category:
Show
product:
Show
Today I had a repair service for a 2-year old GE Monogram microwave (a $700 product) that started to smell like something was burning. The technician opened the product and discovered a defective connector that was already half burned. He said it was clearly a factory defect that should be covered by warranty but that he can't do anything about it. He exchanged the piece (a small plastic cover worth probably 1 cent) which took him about 5 minutes...
Read more
1.0
I liked
  • Technician came on time
I didn't like
  • Rip-off that should have been covered by warranty
#1012819
Worst service on the planet. Always a week out on scheduling service and GE turns over overflow to subcontractors that are also a minimum of 5 days out on appointments and carry no parts. Once diagnosed it takes another 5 days to get the part and they will not schedule another service call until the part comes in so another 5 days. If that is not the fix then add another 10 days to see if the next part works. Could take 2 months to fix a...
Read more
1.0
I didn't like
  • Entire experience with customer service
  • Service is the worst
#1012098
On Monday, online, made an appointment for Thursday 1-5 to service my refrigerator. Stated on the form that my building required technician to have insurance certificate. At 12:20 on Thursday (40 minutes before earliest technician was due to arrive), received a call saying appointment would have to be rescheduled because insurance certificate requires 24 hours. So? You've had 72 hours. Refused to reschedule. Insisted I needed someone that day....
Read more
1.6
I didn't like
  • Entire experience with customer service
#1009551

GE Profile Trash Compactor Review

#1002282
1.8
GE trash compactor has been broken more than it has worked in the last few years. Built a new home and installed all GE Profile products. When I can afford it all of them are going in the dump. NEVER AGAIN use GE
Comment
Show

Ge Appliances Dishwasher Review

#972721
Ordered a GE profile and it has been delivered twice and each time we had to refuse the dishwasher because it had scratches on it. I will never order another GE product as long as I live. When I called customer service I waited on hold for 45 minutes. Terrible
Comment
Show

Ge Appliances Jes1460Ds2Ww Microwave Review

#961547
1.4
Now on the second microwave. First one stopped working 6 months after purchase. After the first repair it worked for 3 weeks and broke again. The repair man came out again and did nothing to fix it the second time. Only after complaining on social media did someone offer a voucher for a new microwave. Guess what! 9 months in and it's on the fritz! Never buy GE products!!
Comment
Show

Ge Appliances Je2160bf Microwave Review

#941311
Bought 4 mos ago quit working. Did not get satsfaction from ge. They told me i could get money back sent them everything they asked for and they decide i have to buy another then 8 wks later i get a.check after i send in receipt. If its less thats whaT i get thats ridiculous. I just want to be reimbursed for original purchase i feel like iam being taken advantage of.
Comment
Show
Called and scheduled a service repair for my refrigerator, non warranty issue, for the hours between 1 and 5. Repair person never showed up but had called in the morning with no message left on voicemail. I returned the phone call, left a message saying he could come at anytime. When no one showed, I called customer service and that's when the fabrications commenced. First, GE said I changed the appointment, which was not true. The agent then...
Read more
1.0
I liked
  • Ge applicances
I didn't like
  • Extrimely poor service
#1003765
My washing machine broke before one year was up. I had to wait a week for an appointment. The tech hooked up a computer to the washer and "fixed" it. I was told I couldn't use half of the settings on the machine and not to fill the bucket passed half with laundry. Following directions, it broke less than two weeks later. Same problem. Called for an appointment and had to wait over a week. First they came earlier than the time they told me and I...
Read more
My husband and I bought four new GE Café Series appliances, (11/2016), and have had nothing but problems with each of them ever since. The microwave was damaged upon arrival and that replacement is inconsistent with temperature/ refrigerator panel buttons stuck and had to be replaced/ dishwasher makes a bumping sound while operating/ and the range burner controls do not control the flames consistently. Seven service calls later, GE "customer...
Read more
#999958
I had touchpad problems twice so far. My hubby watched various YouTube solutions and did as directed, to no avail. I ordered a new microwave but it wasn't coming in for 2 weeks.... What did work... by accident, I left the oven door open for about an hour or so. When I closed it, I tried once more to work the touchpad and it worked! Worked perfect for another month. Then we had a power loss, and once again the touchpad became unresponsive....
Read more
Anonymous

Anonymous NOT A PLANET FITNESS COMPLAINT! I Appreciate that you had an issue, but it wasn't with Planet Frlitess. YOU may want to resubmit your situation again.

#999796

Resolved

Absolutely appalling customer service from GE. We purchased the GE Cafe gas range. When we installed the oven (meticulously following the instruction manual) it burst into flames. Luckily we got the fire out and no one was injured and there was no damage to our home. GE sent a technician to investigate. The tech labelled the issue an "incorrect install", stating that we used the wrong part to connect the oven to the gas. We pointed out that we...
Read more
1.8
I didn't like
  • Lack of customer service
#998173
In February 2015 I purchased a top loading GE washing machine and never in my life (56 years) have I had such a terrible experience with a company. I did not even notice like 10 cracks in the lid, my handyman noticed them and they kept growing like weeds. So I contacted GE and was told that my extended warranty did not cover the lid only mechanical problems. They told me that I could purchase a new lid, pay for it and the shipping costs, and pay...
Read more
Anonymous

Anonymous No my issue has never been resolved. I went back to the dealer whom I've known for years and purchased appliances from this dealer for years, and he told me that GE has change...

h.kitchener

h.kitchener You fell for the "extended" warranty nonsense. They are almost always a waste of YOUR money.

1.5
I didn't like
  • Poor solution resolve
  • Poor customer service
#995314

Contact Ge Appliances

Headquarters Address:
GE Appliances
3135 Easton Tpke
Fairfield, CT 06828
Phone:
(800) 626-2005
More

Companies similar to Ge Appliances

Top Rated Products Manufactured by Ge Appliances

Purchased from Home Depot a RO water filtration system, it leaked and caused damage. They sent plumbers to repair it a few times and the damage under the sink cannot be fixed since it got warped and I cannot find two repair people to come to my home for the estimates without paying out of pocket. The consumer relations dept. at GE I feel is prejudiced and refuse to fix the problem saying that I should pay half price for another unit. Even though...
Read more