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We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and tearing clothes (even after following GE's instructions many times to clean and prevent and always leaving the door open when not in use).

Recently it began making terrible noises during the spin cycle and smelling like burning plastic. The wonderful internet helped me diagnose the problem as the common broken drum support "Spider". I pulled the machine apart and found completely rotted crumbling metal as you can see in the pictures (and a bunch of moldy nasty stuff that you cannot get clean without complete dis-assembly). GE has similar machines of which hundreds of thousands have been recalled but for some reason our model has not.

My contact with GE Consumer Relations was respectable but only ended with me getting a discount on the part. Unfortunately this poorly made "Spider" isn't sold separately so you have to buy the whole basket assembly for close to $500. I am extremely disappointed that GE isn't fixing this for free and with a part that is made to last. What happened to the days of keeping an appliance for 20-30 years?.

I did the math and discovered that if I scrap this machine at this point it will have cost me over a dollar per load of laundry just in depreciation. That's ridiculous!

Location: Brighton, Michigan

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Steve W Hzk

Last fix for me: my neighbor does powder coating, I removed the spider from the basket and had him powder coat it, then reinstalled it. Hopefully that will keep it going for another several years.

Never again GE and no front loaders. Repair man said they are all the same.

Richard N Yiv

Electrolysis is very strange when it comes to constant friction and the only one 16g ground loop where in some grounding points are screw to plastic ring terminal. I can expect this from samsung but ge??? They droped the ball here and front panel pcb trace routes that are way to small.

Richard N Yiv

I have a ge elite washing machine mine was the black one if that makes a difference the inside bearing failed . the drum and and spider is perfect *** i have a good motor and speed selector and front pannel is all good ill ship the drum and spider as one unit trust me you dont want to toy with separating them. 125 and ill toss in one good outside bearing and the flywheel for 150 shipped to the lower 48 for pictures email me at richardnaumannjr@***.com

Guest
reply icon Replying to comment of Richard N Yiv

Model number of the main model does not help, is it the same basket/spider part number referenced in the thread?

Richard N Yiv
reply icon Replying to comment of Guest-1930034

Is the p/n stamped somewhere? If yes where can i locate it

Richard N Yiv
reply icon Replying to comment of Richard N Yiv

854**** molded in the spider casting

Guest

Same issue found in our machine, model WCVH4800K2WW. It is July 2020 and the machine is 5 years old.

It is very difficult to find the parts available to replace it.

Nobody sells it separately, everyone sells it all together and it is at least a $350 investment. We are still looking for options, but for sure a machine with pot metal materials is not worth it.

Guest

The same story here

Guest

Just experiencing the same problem with our GE model GSSF17001HWW only 4 years old. Quite frustrating having paid high end dollars to not being able to find replacements parts. But what is worst is the first comment is back in 2013 and still not a fix on design change.

Guest

I see that this product is not worth fixing! I have the same issue and am just going to find something new.

Try a new company and see how long this one lasts...

Still cheaper than going to the laundromat and sitting around. I just can't figure out why the aftermarket has jumped on making a replacement?

Guest

This same situation exist on my GE Front Load Model WCVH6800J1MR. the spider support disintegrated.

When I disassembled the unit the shaft fell off and the three spider arms dangling from the drum. This is outrageous.

GE should never design such poor mechanical components for an expensive unit. Like we in Trinidad does say "good looks, but dutty tricks"

Guest

Front loaders are awful. Everyone I know who has one hates it and it smells like mold.

Guest

I had the same problem. My machine was made in 2008 so about 10 years old.

I contacted GE and made a complaint regarding poor design of the spider bracket. The customer service advocate almost without argument agreed to sell me the replacement basket assembly for $100.00 which is about 20 dollars more than I expected to pay for just the spider bracket if it was available separately. Shipping was $6.00 so it was worth making the repair.

The repair was time consuming but not overly difficult and the machine seems to be working much better.

Really was pleasantly surprised and only made the attempt after reading a post from another customer that was able to get the part discounted after making a complaint.

Guest
reply icon Replying to comment of Guest-1420512

Hi can you send me the contact number to alnascar97@***.com

Guest
reply icon Replying to comment of Guest-1420512

Hi can you send me the contact number to FRIEND77799@***.COM ?

Kevin C Bxx
reply icon Replying to comment of Guest-1420512

Me too! kcannava@***.com

Adina Wkd
reply icon Replying to comment of Guest-1420512

Could you please send me the contact number? intoran@***.com

Rinaldo Bfg
reply icon Replying to comment of Guest-1420512

PissedConsumer142**** Hi can you send me the contact number to yalier00@***.com

Guest

Just had this same problem with our GE Profile front loader and can't find the replacement spider drum support for this model. This no doubt will be our last GE appliance.

Guest

I have exactly the same problem with my GE Washer, i just hope that they make a recall, because that was not cheap!

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