Pissed Consumer - GE Appliances Hides KNOWN Problem with ClimateKeeper 2

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GE Appliances Hides KNOWN Problem with ClimateKeeper 2

Apr 3, 2008

GE Appliances complaint by Cjleavitt

I purchased a GE Profile Side-by-Side Refrigerator (from Lowes) in Nov. 2007. Model #PSS26PSWASS with the Climate Keeper 2 System.

MSRP $3,500.00.

I recently noticed excessive condensation, frost and ice on the rear of the wall behind the shelves of the Fresh Food compartment.

A modification "kit" has been designed to allegedly correct this problem that I expect to have installed next week. The GE Service Tech advised me that this is a KNOWN PROBLEM on some of the models that incorporate the ClimateKeeper 2 System. Long and short of it - GE stated to me: "The failure that you have experienced does not justify a proactive notification of consumers."

In otherwords - if you find it - they'll fix it - if you don't notice the problem until after the Warraty has expired - good luck.

GE President - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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